Walsall Talking Therapies - Admin Volunteer

Job overview

Purpose of volunteering role: To support the Walsall Talking Therapies Admin Team at Kingshill Centre

This is a voluntary role which is unpaid.

Black Country Healthcare is a major provider of NHS mental health services for more than a million people across Dudley, Sandwell, Walsall and Wolverhampton:

Adult and older adult mental health services

• Specialist learning disabilities services
• Mental health services for children and young people
• Community healthcare for children, young people and families in Dudley

We’re proud to be rated Good by the Care Quality Commission, and that many of our staff have won awards for their work.

Main duties of the job

This voluntary role will support the Walsall Talking Therapies team with administrative tasks such as:

• Printing and enveloping patient appointment letter
• Covering reception as needed - welcoming patients and asking them to sign in
• Emailing GP letters
• Basic administration

Volunteers must be able to travel to the site. Travel costs will be reimbursed.

Detailed job description and main responsibilities

We are looking for volunteers who have these qualities:

• Computer skills - competent in use of email, Microsoft Office and databases
• Organisational Skills
• Reliability: support on a regular volunteer schedule to provide consistent support
• Awareness of mental health
• Able to follow confidentiality policy and professional boundaries for their own safety and safety of the patients.
• Live in the Black Country, within a reasonable travel distance to site.
• Volunteers must be over 18

Our Trust Values:

Caring

We care for everyone as individuals, being compassionate, empathetic and kind with a willingness to help.

Enabling

We enable ourselves and others to act with confidence and authority in order to achieve the best outcome for everyone.

Working Together

We work together in partnership, being inclusive by understanding and valuing others to achieve the best results for everyone in everything we do.

Integrity

We act with transparency and honesty; respecting and valuing others to do the right thing at the right time for everyone.

We’re committed to building a workforce and culture that reflects our varied population – and to create a culture of belonging. We always engage and involve when making key decisions, regardless of role or level. For example, we have worked closely with staff, patients, community groups and other key partners, in putting together our clinical strategy.

Due to the nature of our work some volunteering roles may be subject to a Standard or Enhanced Disclosure and Barring Service (DBS) check, through the Disclosure and Barring Service as stipulated under part V of the Police Act 1997. Having a criminal record will not necessarily bar you from volunteering with us; this will depend on the nature of the role and the circumstances of your offences.