Waiting List Senior Coordinator

Job overview

• Co-ordinate and manage Cardiothoracic elective admissions across designated pathways, ensuring optimal use of theatre capacity.
• Act as a senior point of contact for elective booking queries, providing guidance and support to the wider team.
• Proactively monitor patient pathways to ensure compliance with RTT standards and identify potential delays.
• Ensure all patients have appropriate clinical clearance, including PAC outcomes, prior to admission.
• Work collaboratively with clinicians, booking teams, and operational managers to deliver efficient and safe patient scheduling.
• Support validation and data quality processes to maintain accurate patient tracking systems.
• Contribute to service improvement initiatives aimed at enhancing patient flow and reducing cancellations.
• Interview Date Tuesday 27 October 2026
• 37 Hours 30 Minutes/Week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

Main duties of the job

• You should have effective organisation and time management skills, good IT skills (MS Excel and Word), excellent communication and interpersonal skills.
• You should be educated to NVQ Level 4 or equivalent level.
• You should be enthusiastic and motivated.
• We ask that the successful candidate is flexible to the needs of the team.

Detailed job description and main responsibilities

• The post holder is expected to understand and apply the Patient Access Policy to their everyday activity, ensuring that patients are managed fairly and contributing to the ability of the Trust to maintain waiting time targets.
• The Waiting List Office administrative service will contribute towards a systematic approach to delivering the NHS Plan commitments for access to elective and day case surgery, specifically the drive to guarantee maximum waiting times and introduce Patient Choice through booking systems. The sensitivity around clinicaland management priorities will require the post holder to work with and have the confidence of Consultants and Directorate Managers.
• Communication with patients will be proactive, inviting discussion and consultation around their preferences and availability. Patient focus and Customer Care will be a fundamental element of the service, delivered via written, telephone and face to face contact.
• Patient confidentiality must be observed at all times.
• The post holder is the line manager to the Waiting List Office Team. It carries specific responsibilities for ensuring the systems and procedures used by the team are operating effectively and within the context of the Trust’s policies and priorities.
• The post holder will be accountable for ensuring that patients at risk of breaching are managed under the supervision of the appropriate Directorate Manager for the relevant specialty.

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.