Waiting List Officer - Surgical Admissions

Job overview

We are recruiting for a Waiting List Officer - Surgical Admissions who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

Our aim is to fully utilise our operating theatre lists which is one of our most valuable resources.

You will join a team of Waiting List Officers within the Planned Care Division at the East & North Herts NHS Trust in Stevenage.

We are looking for applicants with strong administrative and organisational skills as well as the ability to work within a team but using own initiative when required.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

As a Waiting List Officer within Elective Planned Care, you will play a key role in supporting patient pathways from referral through to admission for surgery.

Your responsibilities will include managing waiting lists, booking patients into theatre sessions, coordinating admissions and pre-operative assessment appointments, and ensuring patient information is maintained accurately on Trust systems.

You will work closely with Consultants, Theatre Teams, Pre-Operative Assessment, Service Managers and patients to ensure the smooth delivery of elective care services. The role involves monitoring patient pathways, supporting compliance with RTT and cancer waiting time standards, responding to patient enquiries, and helping to maximise the utilisation of theatre capacity.

Working as part of a busy and supportive team, you will provide cross-cover across multiple specialties and contribute to delivering a high-quality, patient-focused service while supporting the Trust's elective recovery and performance objectives.

The Waiting List Team book all elective surgery for our patients, ensuring that waiting times are fair and equitable and in order of clinical urgency.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Unfortunately, we are unable to accept applications for interview from candidates who require visa sponsorship, as the Trust does not provide sponsorship for this administrative post.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.