Waiting List Coordinator

Job overview

The Waiting List Office provides a pivotal interface between patients, Consultants and Clinical Business Units providing this service.

It is essential that the post holder has the ability to work in a demanding environment using empathy and diplomacy when dealing with complex and sensitive information on a daily basis.

Main duties of the job

An exciting opportunity has arisen to become a member of a professional team within a fast-paced department that provides a high-quality service for the management of patient’s elective surgery with a high level of job satisfaction when arranging patient care.

The successful post holder will be responsible for the management of scheduling patients their Pre-Operative Assessments and Elective Surgery, involving daily contact with patients via telephone, liaising with other departments and external agencies and supporting the management team and care groups to ensure performance standards are met.

The post holder must have the ability to work co-operatively in a team and adapt to change as required. Patient confidentiality and excellent customer care skills are essential.

The post holder will provide an information and communication link between the patient and the Clinical Business Units, while supporting the team to provide an effective, organised, comprehensive, efficient and high-quality patient centred service.

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.

You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/