Waiting List Coordinator B4

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

This post forms part of the business support team and provides comprehensive secretarial and business administrative support to the Specialist Children’s Services Neurodevelopmental Waiting List Team in relation to waiting list management.

Duration, Location, and Working Pattern:

Full-time, Fixed Term - 23 months

Base location - Templeton Business Centre

Shift Pattern - 9 am – 5 pm

Key responsibilities:

• The post-holder will link closely with leads of the Neurodevelopmental Waiting List Team to ensure waiting lists are managed effectively to meet targets and the business support processes are completed in a timely and efficient manner, including communication with clinical staff, managers, as well as parents and children & young people who are waiting.
• The post-holder will work independently for much of the time and demonstrate a clear understanding of the service, the waiting lists and targets and link with clinical team managers regularly to support smooth waiting list management.
• The post holder will also support the Clinical Leads with day-to-day admin tasks for their line management duties.
• This post requires in-office work to work alongside the clinical leadership team.

Knowledge, training, qualifications and/or experience required to do the job:

• You must be able to demonstrate competency in the use of a range of computer packages
• evidenced by experience or formal qualification, e.g. ECDL, and have a recognised qualification in Administration equivalent to HNC in Secretarial Studies or Business Administration, or SVQ in Administration at Level 3, or significant relevant equivalent practical experience in data analysis.
• You should have a good knowledge of office procedures and systems, and be able to demonstrate prior experience working in a secretarial or administrative role.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:

Mags Simpson, Head of Locality SCS - mags.simpson@nhs.scot - 07484496764

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

This post forms part of the business support team and provides comprehensive secretarial and business administrative support to the Specialist Children’s Services Neurodevelopmental Waiting List Team in relation to waiting list management.

Duration, Location, and Working Pattern:

Full-time, Fixed Term - 23 months

Base location - Templeton Business Centre

Shift Pattern - 9 am – 5 pm

Key responsibilities:

• The post-holder will link closely with leads of the Neurodevelopmental Waiting List Team to ensure waiting lists are managed effectively to meet targets and the business support processes are completed in a timely and efficient manner, including communication with clinical staff, managers, as well as parents and children & young people who are waiting.
• The post-holder will work independently for much of the time and demonstrate a clear understanding of the service, the waiting lists and targets and link with clinical team managers regularly to support smooth waiting list management.
• The post holder will also support the Clinical Leads with day-to-day admin tasks for their line management duties.
• This post requires in-office work to work alongside the clinical leadership team.

Knowledge, training, qualifications and/or experience required to do the job:

• You must be able to demonstrate competency in the use of a range of computer packages
• evidenced by experience or formal qualification, e.g. ECDL, and have a recognised qualification in Administration equivalent to HNC in Secretarial Studies or Business Administration, or SVQ in Administration at Level 3, or significant relevant equivalent practical experience in data analysis.
• You should have a good knowledge of office procedures and systems, and be able to demonstrate prior experience working in a secretarial or administrative role.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:

Mags Simpson, Head of Locality SCS - mags.simpson@nhs.scot - 07484496764

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.