Waiting List Co-Ordinator/Admin Assistant

Job details

• Job reference: 262547
• Salary: Band 3 (£29,103 - £31,409)
• Job closing date: 28/10/2026
• Job Type: Administrative Services
• Location: Lauriston Building
• Employment type: Permanent
• Hours Per Week: 36
• Job posted date: 21/10/2026
• Employer (NHS Board): NHS Lothian
• Department: ENT

AI tools like ChatGPT or Copilot can be great for planning and preparing your application—but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you—not an AI tool.

Responsible for the day to day co-ordination of Outpatient waiting lists and clinics within the Speciality service, ensuring achievement of national and local targets set by the Scottish Government including:

• Prompt and accurate input of patient details to appropriate waiting lists and clinic appointments
• Ensure appropriate scheduling of clinics
• Ensure confirmation of booking to reduce DNA rates to maximise capacity utilising new technologies
• Provide advice and information to patients on outpatient, clinic and appointment arrangements
• Supervising clerical officers within team and deputising for Team Leader as and when required

For further information on what is included in the role and what skills/experience are being looked for, click on the links at the bottom of the screen to the job description and person specification. If after reading this information you have any questions, please contact Nikki Inglis, Assistant Service Manager on 0131 536 3717 or by email nikki.inglis@nhs.scot

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found in the further information for this vacancy.

Please note: we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage.

We will fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.