Waiting List Co-ordinator

Job overview

Do you have experience of working in an administration and customer facing role?

Are you a friendly, motivated and dynamic individual who is keen to work in a forward-thinking team?

The post holder will be responsible for agreeing booked dates with patients.  You will be required to have previous experience of working in a busy office environment with an understanding of waiting lists and referral to treatment targets.

The nature of this post requires the post holder to have a high level of tact and diplomacy as well as strict adherence to the rules of confidentiality.

You will work collaboratively with admin colleagues, and the wider multidisciplinary team to provide a high standard of service and patient experience.   Attention to detail and accurate data capture is paramount.

If you are interested and have the relevant skills and experience we would like to hear from you.

Main duties of the job

• To ensure patient admission details are arranged in conjunction with agreed booking procedures, and patients informed by telephone.
• To ensure any cancellations are replaced as agreed with consultants and inform theatres and wards etc
• Daily responsibility for making pre-assessment clinic appointments ensuring the completion of the appointment outcome within 24 hours of the clinic
• To schedule theatre lists as delegated by consultant teams
• To liaise with consultants regarding order of daily operating lists and to produce and circulate to theatre staff, wards etc
• Answering phone queries from patients and NOK

Detailed job description and main responsibilities

• To schedule theatre lists as delegated by consultant teams
• To ensure that any special equipment/requirements (eg ITU/HDU, foreign case notes, Interpreters, scans, x-rays and prosthesis), are arranged for admission To liaise with ward staff/managers and patients on day of admission to ensure patients are informed of bed availability or cancellation/new date of admission.
• To be responsible for producing and circulating weekly admission lists detailing the expected admission to the Wards, Theatres, Junior Medical Staff, etc.
• To liaise with consultants regarding order of daily operating lists and to produce and circulate to theatre staff, wards etc
• To maintain weekly data collection of reports on patient cancellations ensuring new dates of admission are allocated
• Undertake the waiting list validation programme ensuring accurate and early identification of potential long waiters in line with UHL Policy
• Run off pre-admission no outcome report to ensure all patients were admitted and operated on as expected
• To be responsible for ensuring that the administrative procedure for admitting patients continues during periods of sickness and annual leave
• To provide cover for all Waiting List offices within the surgical directorate, during times of absence eg. holiday/sickness