Waiting List and Appointments Coordinator

Job overview

We are delighted to be able to offer a Waiting List & Appointments Coordinator position within the Radiology Department at Northumbria Healthcare Trust. The position will be based at North Tyneside General Hospital, but there may be requirements to work between both sites.

We are looking for a highly motivated and enthusiastic team player, who can demonstrate a high standard of administrative skills. You will become part of an experienced, pro-active, and friendly team working to serve patients throughout Northumberland and North Tyneside. Providing a high standard of patient care, liaising with patients and clinicians to arrange patient appointments for all specialties.

The position also includes evening cover and weekend shifts on a rotational basis.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of applications have been received.

Main duties of the job

To assist in the provision and delivery of a high quality radiographic service within Northumbria Health Care Trust whilst adhering to all trust and departmental policies and procedures. Within the role staff will be expect to manage a number of service lists, ensuring all patient details are correct.

The team contact patients to arrange diagnostic appointments for all specialities within Radiology ensuring the patients have a clear understanding of the procedure or diagnostic imaging they are attending for. Staff are required to provide all relevant preparation information to patients prior to attending. Staff will be part of a team managing all incoming and outgoing calls, generic inbox queries and supporting the service provision diary set up.

Detailed job description and main responsibilities

This post will be based at North Tyneside General Hospital, however the successful candidate will be expected to travel to Wansbeck General Hospital to provide cover when needed. This post also includes evening and weekend shifts on a rotational basis.

To assist in the provision and delivery of a high-quality radiographic service within Northumbria Health Care Trust, whilst adhering to all trust and departmental policies and procedures.

The successful candidates will join a highly motivated, fast paced teams providing in depth appointments and detailed preparation information to both patients and clinical teams. The role includes managing a range of service lists, dealing with incoming and outgoing calls from patients and clinicians relating to appointment queries. The candidates will be expected to liaise with clinicals teams and Consultants on a daily basis.

To act as a first point of contact for the unit and co-ordinate all patient appointments and enquiries using initiative to discern between queries ensuring minimum interruption to the unit or immediate response depending upon appropriate action.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.