UTC Clinical and Operations Manager

Job summary

Urgent Treatment Centre - Clinical and Operations Manager (Salary £57,528 - £64,750* basic salary + 4% additional for Lead Role & Prescribing premium)

We are looking for the lead for our friendly and supportive team at Faversham Urgent Treatment Centre. The successful candidate will be responsible for the smooth running and future development of our thriving UTC service.

The UTC has access to X-ray and point of care testing. The UTC team has 13 practitioners, supported by GPs and HCAs.

The UTC is open 7 days a week 8am to 8pm. This position requires working some Bank Holidays, regular Saturdays and Sundays, evenings and other cover when needed.

An independent prescribing qualification would be beneficial but is not essential.

Staff working out of hours will receive an unsocial hours addition. This is paid at additional 30% rate for working on a Saturday and additional 60% rate for working on a Sunday or Bank Holiday, during contracted hours.

We also give a prescribing premium of £3,000 gross per annum to FTE UCPs that have successfully passed the prescribing qualification and have become independent prescribers, payable over 12 months. This is pro-rata for part-time UCPs.

A standard Disclosure and Barring Service check will be carried out as part of our recruitment procedures and also regularly during employment. The responsibility for payment of this lies with the Practice.

Main duties of the job

The post holder will be responsible for ensuring the delivery of safe and effective clinical care to the UTC patients and the practice population.

This will be achieved by providing clinical and managerial leadership to the Urgent Care Practitioners and other staff involved in clinical care within the Urgent Treatment Centre and practice.

The post holder will work closely with the GPs and management team to deliver the practice priorities.

The post holder will represent Faversham Medical Group at various fora including, UTC clinical & network meetings as necessary.

About us

Faversham Medical Group consists of 2 GP surgeries; Faversham Medical Practice and Newton Place Surgery. We also run an Urgent Treatment Centre based at Faversham Health Centre.

We are a friendly and supportive team.

Faversham is a beautiful, historic market town. It is close to the vibrant city of Canterbury; just 60 miles from London and yet within easy reach of attractive coastline areas and beaches.

Details

• Date posted: 13 October 2026
• Pay scheme: Agenda for change
• Band: Band 8a
• Salary: £57,528 to £64,750 a year Plus 4% allowance for lead role and Prescribing Premium
• Contract: Permanent
• Working pattern: Full-time
• Reference number: A0646-26-0031
• Job locations: Faversham Health Centre, Bank Street, Faversham, Kent, ME13 8QR, United Kingdom

Job responsibilities

Job responsibilities

Clinical;

Oversee safe and effective delivery of clinical careLead on and undertake relevant audits, including prescribing and PGD audits

Lead on and undertake relevant audits, including prescribing and PGD audits

Lead and participate in reviews of clinical safety and significant incidents issues

Manage implementation of any changes recommended from incident reviews and learning events

Manage and participate in continuous clinical improvement initiatives

Participate in vaccination programmes as appropriate/required

Oversee the process of the monitoring of emergency equipment, sharps bins, vaccine fridge and stock

Work with the Infection Control Lead to ensure all standards are met

Work with the management team and lead on development of current and new services relevant to the UTC and practice

Data/quality;

Work with the management/administration team on the recording and attainment of QOF standards

Work with the management/administration team on the achievement of Enhanced Services relevant to the Urgent Care Practitioners team

Ensure Patient Group Directives (PGDs) are read, signed and used appropriately

Take part in the development of PGDs as required

Undertake and lead on prescribing and other clinically relevant audits for the clinical team

Keep up to date with CQC requirements and inform the Urgent Care Practitioners team of any changes as relevant

Ensure an adequate system of peer review/clinical audit is undertaken within the team to monitor and maintain clinical standards

Create and submit quality and contractual compliance reports required by commissioners

Human Resources;

Manage Urgent Care Practitioners rota and to maintain adequate staffing levels

Carry out the Urgent Care Practitioners teams annual appraisals and reviews, including 6 monthly reviews

Review and approve training requests from the UCP team in collaboration with the management team and GP lead for HR

Identify training requirements within the Urgent Care Practitioners team

Carry out back to work interviews after episodes of sick leave

Deal with requests for annual leave/TOIL/time off for other reasons, authorising or rejecting any requests in line with the Staff Handbook and in discussion with the HR Manager as appropriate.

Sign off overtime requests

Deal with change of hours requests in conjunction with the Business and HR Managers

Carry out exit interviews with the HR Manager

Deal with general day-to-day queries from members of the UTC team

Take part in UCP/UTC meetings

Responsible for cross line management when another line manager is absent.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

Using personal security systems within the workplace according to practice guidelines

Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines

Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements

Management and maintenance of Personal Protective Equipment (PPE) for the practice including provision, ordering, availability and ongoing correct usage by staff

Responsible for hand hygiene across the practice

Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice

Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process

Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes

Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate

Safe management of sharps procedures including training, use, storage and disposal

Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management

Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers

Undertaking periodic infection control training (minimum twice annually)

Routine management of own team / team areas, and maintenance of work space standards

Waste management including collection, handling, segregation, container management, storage and collection

Spillage control procedures, management and training

Decontamination control procedures, management and training, and equipment maintenance

Safeguarding:

It is the responsibility of all staff at Faversham Medical Practice to;

Safeguard and promote the welfare of children and vulnerable adults

Ensure their safeguarding adults and safeguarding children training is up to date at the level appropriate to their role

Ensure the safeguarding policies and procedures in place within the Practice are adhered to during employment

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Some items have been removed or shortened, please consult the full job description attached.

This job description provides an outline of the main responsibilities associated with the role but is not exhaustive. The range of activities and areas of responsibility will evolve over time. The content of this job description will therefore be subject to regular review and amendment in line with any resulting change in the need to fulfil and meet the organisations needs.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).