Urgent Care Support Staff

Job overview

Working with a dedicated urgent care team, you’ll help ensure patients receive timely support and a positive experience when accessing urgent treatment services. You’ll be an important part of a 24/7 service, supporting both patients and clinical colleagues with a range of administrative and operational tasks.

This role combines customer service, administration and practical support. You’ll often be the first point of contact for patients, relatives and healthcare professionals, helping services run smoothly and making a real difference to patient care

Main duties of the job

• Welcome and support patients, visitors and healthcare professionals
• Manage appointments, records and information using electronic systems
• Provide administrative support to help urgent care services run efficiently
• Assist with stock checks, equipment monitoring and general service upkeep
• Support clinicians with home visit planning and transport duties where required
• Experience providing excellent customer service or working with the public
• Good administration, keyboard and basic IT skills
• Strong communication skills and the ability to handle confidential information appropriately
• Ability to work flexibly as part of a team and prioritise tasks effectively
• A full driving licence and willingness to undertake relevant training, including Basic Life Support

We welcome applications from people from all backgrounds and experiences, and we value the different perspectives they bring. We are committed to creating an inclusive workplace where everyone is treated with fairness, dignity and respect.

Detailed job description and main responsibilities

There are multiple vacancies available within the following locations

Bransholme Urgent Treatment Centre (1 x 18.38 hours & 1 x 16.5 hours)

Hull Royal Urgent Treatment Centre (1 x 10.5 hours, 1 x 15hours)

Goole Urgent Treatment Centre (1 x 17.5 hours)

Beverley Urgent Treatment Centre (1 x 13.88 hours)

Bransholme Health Centre Hull - Urgent Care Support Staff (Admin/Reception) 16.5hrs post on a 4-week rota pattern

Weeks 1-3 - Fridays 07.00-18.00 Weeks 1, 2 & 4 Sundays 11.00-23.00

18.38hrs post available on a 4-week rota pattern

Weeks 1-4 Fridays 07.00-18.00 Weeks 1, 3 & 4 Saturdays 07.00-18.00

Hull Royal Infirmary Urgent treatment Centre - Urgent Care Support Staff (Admin/Reception)

10.5hrs post available on a 4-week rota pattern

Weeks 1 & 3 - Wednesday 07.00-18.00 Weeks 2 & 4 Thursday 07.00-18.00

15hrs post available on a 4-week rota pattern

Weeks 1-4 - Tuesdays, Fridays and Saturdays 18.00-23.00

Goole Urgent Treatment Centre - Urgent Care Support Staff (Admin/Reception)

17.5hrs post available on a 4-week rota pattern

Week 1-3 - four x evenings per week (Mon-Fri) Week 4 - two evenings per week (Mon-Fri)

Beverley Urgent Treatment Centre -Urgent Care Support Staff (Admin/Reception)

13.88hrs - post available on a 4-week rota pattern

Week 1 - Saturday and Sunday 07.00-13.00 Week 2 - Saturday and Sunday 07.00-13.00 Week 3 - Saturday and Sunday 07.00-18.00 Week 4 - Sunday 07.00-18.00

Please see the job description and person specification attached to this job advert for full details on the role.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.