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Job requirements
Essential
69 listedRequirements the employer expects applicants to meet.
- Skills
Excellent organisational skills with the ability to work both independently and as part of a team.
- Skills
Must have effective supervisory skills, be highly motivated and lead by example to motivate other team members.
- Skills
Prioritise own workload and that of the team, work under pressure, multi-task and be aware of, and achieve, time deadlines.
- Skills
An ability to train staff, including temporary staff, as required and to monitor progress on a continuing basis.
- Skills
Highly developed interpersonal skills with the ability to exchange confidential, sensitive or contentious information clearly and effectively at all levels, i.e. patients, relatives, colleagues and health professionals, within the Trust and externally.
- Skills
An ability to exercise judgement when dealing with patient enquiries to evaluate the situation and resolve problems.
- Skills
The ability to cope with the sometimes distressing and emotional nature of the work when dealing with situations requiring sensitivity involving colleagues, patients and their families.
- Skills
To be adaptable and flexible.
- Skills
Must be tactful and diplomatic.
- Skills
The ability to affectively facilitate a team of clerical staff to deliver against deadlines.
- Skills
To provide a high standard confidential, effective and accurate administration service.
- Skills
Communicate sensitively and effectively with patients, relatives, colleagues and all other healthcare professionals.
- Skills
Basic computer literacy and willingness to further computer skills.
- Skills
Standard Keyboard Skills.
- Skills
Ability to use the Trust's Patient Administration system.
- Skills
Ability to ensure that information on the Trust Patient Administration System is recorded in an accurate and timely manner.
- Knowledge
An ability to effectively implement, and reinforce where necessary, Trust policies, hospital practices and procedures associated with the role of the office manager which require specialist knowledge.
- Knowledge
An ability to provide non-clinical advice and information to colleagues, patients and their families.
- Knowledge
Appreciation of clinical/operational areas that the service area interacts with.
- Knowledge
Application of data protection and copyright laws and their effects on the service.
- Knowledge
Appreciation of the aims and application of standards of care e.g. Patient Advice and Liaison Service (PALS).
- Knowledge
An understanding of the relationship and impact on the service of a range of IT applications e.g., PAS.
- Knowledge
A willingness to understand all policies and procedures governing the Trust's approach and delivery to Patient Administration.
- Knowledge
Awareness of the NHS Plan and Modernisation Plans.
- Knowledge
Understanding of the Outpatient Management Policy and other policies in use at the Trust.
- Knowledge
Respect patient Confidentiality and be aware of the Data Protection Act and Caldicott Guidelines.
- Knowledge
Knowledge and experience of using a Patient Administration system.
- Experience
Minimum 1 years' experience at supervisory/senior level in a health care environment.
- Experience
A well-developed understanding and knowledge of office based procedures/ systems gained over a significant period to enable implementation and appropriate training of the clerical team.
- Experience
Interpretation and analysis of reports, databases and spreadsheet information.
- Experience
Well-developed knowledge and experience of using a variety of IT applications in a Windows based environment.
- Experience
Working in a customer focussed environment.
- Experience
Experience of coordinating the day to day activities of a team of clerical officers.
- Experience
Experience of training and supervising members of staff in all aspects of patient administration service and exceptional customer service.
- Qualifications
GCSE (or equivalent) English Language and Mathematics grade C or above.
- Qualifications
Good Basic Standard of Education demonstrating excellent communication skills and numeracy.
- Qualifications
Minimum of 5 GCSE, NVQ or the equivalent qualifications.
- Qualifications
A willingness to undergo training to carry out the job.
- Qualifications
A willingness to undergo all training requirements necessary for the post.
- Communication and Teamworking
The post-holder must be able to communicate sensitively and effectively with a wide range of people including patients, medical and nursing staff, other patient administration colleagues and other outside agencies in addition to other departments throughout the Trust.
- Communication and Teamworking
Maintain regular communications with all staff to ensure they all receive and participate in briefings and are aware of knowledge and information relating to them and their role.
- Communication and Teamworking
A good team player, with the ability to work flexibly in a diverse and demanding environment to meet the evolving needs of the department.
- Communication and Teamworking
To support and guide their team, including the development of an induction programme for new members of staff.
- Communication and Teamworking
Ensure that joint working and close cooperation is developed with other departments and agencies.
- Communication and Teamworking
It is essential that the Supervisor maintains and develops good working relationships with all staff.
- Communication and Teamworking
This will involve considerable liaison with consultants, nursing staff, managers, medical secretaries, and patient administration staff throughout the Trust.
- Personal Qualities and Values
The post-holder is expected to be honest, fair and consistent in their approach and to accept responsibility for one's own achievements, acts and omissions.
- Personal Qualities and Values
Respect confidentiality in line with National, Trust and local policies and guidelines.
- Personal Qualities and Values
A positive and professional attitude.
- Personal Qualities and Values
Committed to providing the highest quality of administrative support.
- Personal Qualities and Values
To promote, support and work towards the delivery and achievement of the Trust's and department's objectives.
- Personal Qualities and Values
Maintain and improve quality of service.
- Personal Qualities and Values
A business like appearance.
- Personal Qualities and Values
Commitment to own personal & professional development as agreed with their line manager.
- Personal Qualities and Values
Commitment to their teams' personal & professional development.
- Personal Qualities and Values
The post-holder will be expected to be diplomatic, self-motivated and enthusiastic with a professional attitude.
- Personal Qualities and Values
Respect the working environment, to be responsible for one's own acts and omissions in relation to Health & Safety.
- Personal Qualities and Values
Responsible for appropriate use of equipment within the working environment.
- Personal Qualities and Values
Fair, honest and consistent in their approach.
- Personal Qualities and Values
Kind; Open & Honest; Responsible; One Team.
- Regulatory, Confidentiality and Service Responsibilities
Ensure that processes/procedures comply with legislative requirements covering Health & Safety, Data Protection and confidentiality.
- Regulatory, Confidentiality and Service Responsibilities
All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users.
- Regulatory, Confidentiality and Service Responsibilities
The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions.
- Regulatory, Confidentiality and Service Responsibilities
The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.
- Regulatory, Confidentiality and Service Responsibilities
The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority.
- Regulatory, Confidentiality and Service Responsibilities
The jobholder will undertake all mandatory training required for the role.
- Regulatory, Confidentiality and Service Responsibilities
The jobholder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role.
- Regulatory, Confidentiality and Service Responsibilities
Frequent requirement for concentration working to departmental deadlines and service level agreements.
- Regulatory, Confidentiality and Service Responsibilities
Direct patient contact may be required in a non-clinical role.
Desirable
Not listed in the available specification.
Job summary
The Urgent Care CSU have an exciting opportunity for an enthusiastic, highly motivated and organised individual who enjoys the challenge of working in an environment where no two days are the same, to join the Emergency Department Administration Management Team.
The successful candidate will act as the first-line manager for a team of clerical staff, providing effective day-to-day supervision and ensuring a professional, efficient and welcoming service across the Emergency Department Reception and Ward Clerk teams.
Main duties of the job
Key responsibilities will include monitoring staffing and stock levels to ensure service demands are met, supervising and supporting clerical staff, and providing training in all aspects of patient administration and customer service.
The post holder will work closely with medical, nursing and administrative colleagues across the Urgent Care service to ensure the smooth and effective delivery of front-of-house and administrative services. The Emergency Department Reception and Ward Clerk service operates 24 hours a day, 7 days a week. The successful applicant will therefore be required to work across both Emergency Departments at Leeds General Infirmary (LGI) and St Jamess University Hospital (SJUH), covering all aspects of the adults and paediatric Emergency Departments.
The role will involve working Monday to Sunday as part of a shift-based rota.The ability and willingness to work across both sites is essential.
Flexibility is an important requirement of the role. Where necessary, the post holder will be expected to provide additional cover to meet the needs of the service, including working weekends and Bank Holidays and responding to short-notice staffing requirements arising from sickness or emergency annual leave.
About us
The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time. Our vision is to provide the highest quality specialist and integrated care. We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page. Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.
Details
- Date posted: 02 October 2026
- Pay scheme: Agenda for change
- Band: Band 3
- Salary: £25,760 to £27,476 a year
- Contract: Permanent
- Working pattern: Full-time
- Reference number: 002183
- Job locations: Cross Site, Leeds, Yorkshire, LS1 3EX, United Kingdom
Job responsibilities
For questions about this job, contact:
Name: Adele Gardner
Position: Assistant Patient Services Coordinator
Email: adele.flynn@nhs.net
Phone number: 0113 3920895
Name: Georgina Butterill
Position: Assistant Business Manager
Email: georgina.butterill@nhs.net
Phone number: 0113 3920747
Expected shortlisting date: 26/10/2026
Interview date to be confirmed
What you will bring to the role
The successful candidate will have excellent organisational and communication skills and will be able to work effectively as part of a busy multidisciplinary team. You will be expected to manage your own workload, use initiative, prioritise competing demands and work effectively to tight deadlines.
A strong commitment to providing a welcoming, efficient, professional and caring service to patients and their families is essential. You should be confident when dealing with members of the public and able to communicate effectively with patients, relatives and colleagues in potentially challenging and busy situations.
Excellent IT skills are required, together with a good working knowledge of patient administration systems. Previous experience of the Emergency Department Symphony system would be advantageous; however, full training can be provided for the successful candidate.
We welcome applications from enthusiastic and highly motivated individuals who are looking for the opportunity to become part of our busy, friendly and supportive Emergency Department team.
About Leeds Teaching Hospital NHS Trust
Our Trust values
The Leeds Way is working together to support each other and deliver the best possible care to patients.
We are….
Responsible Open and Honest One Team Kind
Our Trust priorities
Our purpose: Excellent, safe and sustainable care for every patient every time
Our priorities:
People Improvement and Innovation Partnerships Outcomes
To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.
We reserve the right to close this advert early if we receive a high number of suitable applications.
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Applying for this NHS job
This advert is for Urgent Care Supervisor with Leeds Teaching Hospitals NHS Trust in Leeds, England. It is listed as a Band 3 Supervisor (discipline unspecified) role. The advertised salary is £25760.00 to £27476.00. The contract type is Permanent. The application deadline is 16 Oct 2026.
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