Urgent Care Clerical Officer

Job overview

The post holder will work as a member of the Urgent Care Clerical team providing comprehensive support to health professionals within the Urgent Care Departments and being the first point of contact on our busy reception areas. You will be responsible for a range of clerical duties outlined in the Job description.

As you are the first face that the visitors will see on arrival you must have a polite and courteous disposition. A professional and presentable manner is required. Sound IT and communication skills are essential, as well as the ability to follow instruction and a willingness to learn. The ability to work as part of a team and on your own initiative is a must, accurate data input and attention to detail are essential. You should be reliable, punctual and flexible, as full shifts are worked including weekends, evenings, bank holidays and night shifts. You will be required to work flexibly to meet the service demand.

Please note:

As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Worker route we must ensure that we adhere to the sponsorship requirements set by UK Visas and Immigration. After carefully reviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibility criteria for a Skilled Worker visa, please follow this link to the gov.uk website Skilled Worker visa: Overview - GOV.UK (www.gov.uk)

Main duties of the job

The role and related duties and responsibilities are detailed as follows:-

• Working on busy reception areas covering ED and Acute Assessment areas.
• Input and retrieval of patient data on trust IT systems. Information relating to the attendance, discharge or transfer to be completed in a timely and accurate manner within the appropriate system.
• Ensuring accurate data input on PAS system, including tracing the patient against data held on the national spine.
• Identify, locate and retrieve clinical notes stored in filing areas.
• Complete appropriate safeguarding searches.
• Management of the electronic scanning system accurate scanning of medical records.

Detailed job description and main responsibilities

• Transferring and admitting patients on clinical systems.
• Scan notes for patients being admitted or transferred to other departments or medical facilities.
• Identify relevant sections of clinical notes for photocopying to health visitors, school nurses, GPs and safeguarding agencies.
• Maintain patient records to ensure information is accurate and up to date for future reference and that this complies with the Data Protection Act.
• Take responsibility for the confidentiality and security of all patient data within the department.
• Following protocols set by clinical teams to direct easily identifiable patients to areas of the department
• Adhere to local policies and procedures.
• Answer and action all telephone and/or personal enquiries from patients, health professionals and outside agencies ensure prompt answering of calls in an efficient and an appropriately helpful and professional manner, any problems will be redirected to a Supervisor.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.