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Job overview
Exciting opportunity - Come and join us.
Don’t miss out on this opportunity to join the expanding Urgent Community Response Team. We are looking for Healthcare Assistants who enjoy the diversity and variety of caring for patients in crises within their own home, as well as supporting people to have the best possible quality end of life care.
Main duties of the job
This role involves providing personal care, meal preparation and medication support, wound care, prompting prescribed exercise programmes, providing prescribed equipment and completing night-sits. Good communication and collaboration as part of the Urgent Community Response nursing and therapy team is essential. You will have regular supervision and professional development opportunities.
Urgent Community Response is a short term service, we make people safe and refer them on to other appropriate services as needed. Our focus is primarily admission avoidance to secondary care, keeping people safe in their own homes, including people at the end of their life, and also supporting discharges from secondary care or in-patient units.
Detailed job description and main responsibilities
Main Duties & Responsibilities. As part of the Urgent Community Response Team, you will be required: • To contribute to the delivery of care pathways for patients with long term conditions, palliative care and rehabilitation needs for example, to achieve quality of life and independence where possible. • To work within the Urgent Community Response Team to prevent unnecessary admission to hospital • To work within the Urgent Community Response Team to support early discharge from hospital • To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.
Person specification
Other
Essential
- The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional levels of checks as part of the employment process i.e. roles which come into contact with children, vulnerable adults or their families
- Must hold full and valid driving licence and have access to a vehicle
- Be able to make own travel arrangements to patients, clinics, base and meetings as required
- This is a 7 day a week service and some weekend working will be expected. Hours of service delivery are 8am-8pm 365 days per year
Qualifications
Essential
- NVQ Level 3, or equivalent knowledge and experience
- Good general education, including GCSE Grace C in English and Maths
Personal Qualities
Essential
- Professional appearance
- The ability to: kneel, bend & stoop, and work in cramped environments
- Manoeuvre limbs of around 5-6kg
- Manoeuvre patients using handling aids
- Be reliable
Knowledge, Skills and Abilities
Essential
- Experience of working within a health or social care setting
- Able to Communicate effectively using the English language in both verbal and written form
- Good interpersonal skills
- Able to work as part of a team
- Highly motivated
- Able to provide high standards of care
- Tact and diplomacy
- Empathy and sensitivity
- Ability to use own initiative
- Awareness of the need to escalate to senior staff
- Good observational and reporting skills
- Ability to manage stressful situations
- Work flexibly to accommodate patient/service needs
Desirable
- Experience of working within a community care setting
- Knowledge of SystmOne
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Applying for this NHS job
This advert is for UCR Healthcare Assistant with Norfolk Community Health and Care NHS Trust in Norwich, East of England, England. It is listed as a Band 3 Healthcare support worker role. The advertised salary is £25,760 - £27,476 pro rata pa. The contract type is Permanent. The application deadline is 19 Jul 2026.
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