Job overview
Band 2 House Assistant
Part time - 12 hours per week
The post holder will work to provide assistance and support to the House Manager in the smooth running of the Ty Croeso accommodation. He/she will be responsible for the co-ordination of all family facilities/services in the Unit area and for ensuring a clean, safe and comfortable environment.
Main duties of the job
To undertake delegated duties include the use of the washing machine to ensure the general housekeeping standards are able to reflect a home from home for families required to stay in Ty Croeso.
To receive, welcome and guide visitors on arrival to Ty Croeso, liaising with other staff as appropriate.
To respond to requests for general information.
To receive and pass on information to others, maintaining confidentiality at all times.
To ensure the safe storage of equipment.
Ensure parents’ kitchen is clean and stocked.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Detailed job description and main responsibilities
The post holder will work to provide assistance and support to the House Manager in the smooth running of the Ty Croeso accommodation.
They will be responsible for the co-ordination of all family facilities/services in the Unit area and for ensuring a clean, safe and comfortable environment.
Understands importance of and provides good customer care.
Able to empathise with patients and their families.
Work within tight time frames to enable House to run smoothly.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Experience
Essential
- Experience working in the Health Service/Public Services
Desirable
- Experience as a House Keeper or HCSW
Skills and Attributes
Essential
- Ability to communicate at all levels
- Ability to maintain strict confidentiality at all times
- Ability to Work as part of a team and independently
- Able to follow instruction and directives
- Ability to prioritise workload without direct supervision
- Good interpersonal skills
- Polite, caring and courteous
- Neat and tidy appearance
- Adaptable and flexible
- Awareness of own limitations
- Responsible and reliable
- Highly motivated and enthusiastic
- Able to work in a dynamic environment
- Ability to recognise and manage stress
- Strong sense of commitment to openness, honesty and integrity in undertaking the role
- Good time management
Desirable
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Qualifications and Knowledge
Essential
- NVQ Level 2 or equivalent experience
- Basic keyboard skills
Desirable
- Food hygiene qualification
- IT qualification
- Health & Safety at Work Act
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Applying for this NHS job
This advert is for Ty Croeso House Assistant with Betsi Cadwaladr University Health Board in Bangor, North Wales, Wales. It is listed as a Band 2 Healthcare support worker role. The advertised salary is £26,300 per annum, pro rata. The contract type is Permanent. The application deadline is 28 Jun 2026.
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