Tutor Administrator

Job overview

An exciting opportunity has arisen for an Administrator to support the REACHE Team, providing administrative and general office support.

The post holder will provide a high quality, professional day to day administrative service to the REACHE department and provide admin support to Tutors, responding to queries and managing timetables. You will also assist in general clerical office duties as required and signpost to the appropriate team.

The post holder will often be the first point of contact and a focal point for the services requiring clear communication and liaison skills. The role will also require the monitoring of e-mail inboxes, attending events as needed, and data input.

REACHE does not offer sponsorship.

Main duties of the job

• You will be the first point of contact for telephone and email enquiries using judgement to establish the priority and direct calls/messages in a timely manner.
• Acknowledge emails, disseminate and escalate as appropriate to the relevant person.

• Be responsible for room bookings / event planning.

• Assist tutors with preparation, set up and delivery of classes including volunteer program as required.

• Manage, organise and disseminate REACHE calendars and timetables.

• Provide all administrative support to ensure the smooth running of monthly teaching delivered by external tutor as required.

• Maintain accurate records of members assessment.

• Check stock and order as necessary and review log.

• Manage and monitor members probationary, performance and exam reporting on ESP outcomes.

• Provide certificates of appreciation to volunteers and class representatives.

• Organise processes for program leavers.

• Provide members with appropriate equipment and ensuring accurate records are kept.

• Prepare, schedule and attend meetings and take minutes when required.

• Support members with courses and regulatory body registrations queries.

• Liaise with external Education providers to enable members participation in courses.

• Update the REACHE database as required.
• Support the applications team with processing applications.

• Any other duties which may reasonable be required from time to time.

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk