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Job requirements
Essential
25 listedRequirements the employer expects applicants to meet.
- Experience
Experience of clinic and/or reception work
- Experience
Experience of working with the public in a busy public service
- Experience
Experience of working in NHS
- Experience
Awareness of and sensitivity to different cultures and beliefs held by clients and colleagues
- Experience
Understanding of NHS ethos, processes and systems
- Experience
Insight into the behaviour and needs of patients who may be distressed or in pain
- Experience
Experience of Rio
- Other requirements
Able to drive or move between bases when required. (Will be centrally-based but expected to travel to other bases across the borough from time to time)
- Personal qualities and attributes
Fluent in written and spoken English
- Personal qualities and attributes
Excellent communication skills both face to face and via telephone
- Personal qualities and attributes
Ability to handle patient queries tactfully and respectfully
- Personal qualities and attributes
Ability to deal with more than one issue at a time and to balance conflicting demands
- Personal qualities and attributes
Keyboard /Computer skills using Word/Excel Ability to learn new software programmes
- Personal qualities and attributes
Data inputting skills
- Personal qualities and attributes
Ability to work on own and to use initiative
- Personal qualities and attributes
Able to use judgement to prioritise calls
- Personal qualities and attributes
Able to diffuse potential conflict or aggressive situations
- Personal qualities and attributes
Good communication skills in dealing with members of the public
- Personal qualities and attributes
Enthusiastic and motivated
- Personal qualities and attributes
A positive “can do” attitude
- Personal qualities and attributes
Patient and calm under pressure
- Personal qualities and attributes
Good team worker and leader
- Personal qualities and attributes
Aware of limits of own competence
- Education and professional qualifications
Able to produce evidence of a good basic education including numeracy and literacy skills
- Education and professional qualifications
NVQ3 in secretarial or office administration or skills gained by equivalent experience or show a willingness to work towards this qualification or RSA3 or skills gained by equivalent experience
Desirable
3 listedAdditional qualities the employer would prefer.
- Experience
Experience of leading a team
- Experience
Experience of supervision
- Personal qualities and attributes
Able to lift boxes up to 6kg in weight
Job overview
The Care Homes Assessment Team (CHAT) is an award-winning service that support the lives and deaths of residents in Care Homes across Enfield and part of Haringey. CHAT is part of Urgent and Integrated Adult Services which is hosted by RFL. We are looking for a full time physical health Band 4 senior HCA or Senior Administration Assistant wanting to take on some supervised clinical work to join our service. Experience of Excel, Word, Rio an advantage and good IT skills is essential.
Main duties of the job
The role is 50% clinical and 50% senior admin responsibilities. 4 days a week will be at our Acute Trust North Middlesex University Trust Hospital supporting the clinical work of the band 7 Trusted Assessor with facilitating assessment of patients for placement in the care homes. The other day is in the office (remote working possible if needed) supporting with data collection and coordination of our MDT with the GP/Geriatrician.
Detailed job description and main responsibilities
- Please refer to the attached Job description and Person Specification for main responsibilities of the role.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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Applying for this NHS job
This advert is for Trusted Assessor Coordinator with Royal Free London NHS Foundation Trust in London, England. It is listed as a Band 4 Coordinator (discipline unspecified) role. The advertised salary is £33,262 - £36,027 Per annum, Inclusive of Outer London HCAS. The contract type is Permanent. The application deadline is 15 Oct 2026.
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