Job overview
To provide a high-quality, Trust-wide courier and transport service, including the transportation of service users, staff, equipment, and supplies across Hertfordshire and beyond. The postholder must hold a clean full UK driving licence (including Category C), operate in a professional and courteous manner, and support the safe and efficient running of a 24/7 transport service, including weekends, nights and bank holidays.
All staff must comply with the Trust’s Anti-Discriminatory Statement, Employee Charter, Trust Policies and Procedures, Code of Conduct, and Equality and Diversity standards.
Main duties of the job
Operational
- Provide scheduled and ad hoc transport services across the Trust’s locations.
- Drive Trust vehicles up to 3500kg for delivery of equipment, supplies, and personnel.
- Complete daily vehicle checks, maintain cleanliness, and ensure roadworthiness.
- Load and unload items in a safe manner; follow PPE and manual handling protocols.
- Collect and deliver mail, pharmacy, medical records, and confidential documents.
- Transport service users, families and staff as required, including those with mobility issues (wheelchair training provided).
- Respond to emergency requests in line with Trust procedures.
- Operate communication devices and maintain accurate journey logs.
Communications
- Communicate courteously and professionally with service users, staff and the public.
- Follow operational instructions clearly; escalate incidents and delays promptly.
Detailed job description and main responsibilities
Duties and Responsibilities:
Operational
- Provide scheduled and ad hoc transport services across the Trust’s locations.
- Drive Trust vehicles up to 3500kg for delivery of equipment, supplies, and personnel.
- Complete daily vehicle checks, maintain cleanliness, and ensure roadworthiness.
- Load and unload items in a safe manner; follow PPE and manual handling protocols.
- Collect and deliver mail, pharmacy, medical records, and confidential documents.
- Transport service users, families and staff as required, including those with mobility issues (wheelchair training provided).
- Respond to emergency requests in line with Trust procedures.
- Operate communication devices and maintain accurate journey logs.
Communications
- Communicate courteously and professionally with service users, staff and the public.
- Follow operational instructions clearly; escalate incidents and delays promptly.
Additional Information:
Physical Skills
- Full UK driving licence (including Category C)
- Ability to load/unload and secure items safely.
Physical Effort
- Daily lifting/moving of equipment; exposure to variable weather conditions.
Mental Effort
- Ability to work under pressure and to tight deadlines.
Emotional Effort
- Occasional contact with distressed or vulnerable service users
Working Conditions
- Working evenings, nights, weekends, bank holidays on a 24/7 rota
- Uniform and PPE provided.
Person specification
PREVIOUS EXPERIENCE
Essential
- Working in a transport environment
- Experience in the NHS or public sector
- Understanding user needs
COMMUNICATION SKILLS
Essential
- Good verbal communication with internal/external customers
SKILLS/KNOWLEDGE/ABILITY
Essential
- Communication
- Organisation
- Time Management
- IT Literacy
Desirable
- Experience prioritising deliveries or logistical tasks
QUALIFICATIONS/EDUCATION/TRAINING
Essential
- Good general education
- Clean full UK driving licence (Category C)
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Applying for this NHS job
This advert is for Transport Driver with Hertfordshire Partnership University NHS Foundation Trust in Hatfield, East of England, England. It is listed as a Band 3 Estates and facilities role. The advertised salary is £26,240 - £27,928 Per Annum inclusive of 5% HCAS. The contract type is Permanent. The application deadline is 26 Jul 2026.
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