Transformation Lead

Requirements the employer expects applicants to meet.

• Knowledge

  Sound understanding of operational service delivery within an acute NHS environment, including patient pathways, clinical workflows and operational interdependencies.

• Knowledge

  Practical knowledge of business change and digital transformation principles, including service readiness, adoption and embedding new ways of working.

• Knowledge

  Knowledge of structured change activity such as impact assessment, workflow redesign, pathway improvement and action planning.

• Knowledge

  Understanding of NHS governance and assurance processes, including risk management, issue escalation and reporting requirements.

• Knowledge

  Awareness of the operational, workforce, patient safety, data and performance impacts associated with large scale digital change.

• Knowledge

  Working knowledge of how digital systems (e.g. EPRs) support service improvement, standardisation and safer, more efficient care delivery.

• Knowledge

  Knowledge of benefits identification, baselining and tracking, particularly non cash and quality benefits linked to operational change.

• Experience

  Experience supporting and coordinating operational or service level change activity within a complex healthcare or similarly regulated environment.

• Experience

  Experience working closely with clinical, operational and corporate teams to support the delivery of change or improvement initiatives.

• Experience

  Experience coordinating actions, risks, dependencies or impacts across multiple teams or services.

• Experience

  Experience supporting or facilitating pathway mapping, workflow redesign or service improvement activity, under defined programme or project objectives.

• Experience

  Experience contributing to impact assessments, including identification of risks, mitigations and readiness actions.

• Experience

  Experience producing clear reports, trackers or summary documentation for programme, project or governance forums.

• Experience

  Experience working within established governance structures, escalating risks and issues appropriately.

• Experience

  Experience using digital tools (e.g. spreadsheets, trackers, collaboration platforms) to manage information and track progress.

• Qualifications

  Degree or equivalent experience.

• Qualifications

  Evidence of continued professional development.

• Other Requirements

  Ability to work flexibly to meet service needs.

• Other Requirements

  Commitment to equality, diversity and inclusion

• Other Requirements

  Commitment to improving patient care and operational performance.

• Skills and Ability

  Strong communication and interpersonal skills, with the ability to engage effectively with clinical, operational and corporate staff at all levels.

• Skills and Ability

  Ability to facilitate discussions and workshops to support pathway mapping, workflow redesign, impact assessment and change planning activity.

• Skills and Ability

  Ability to analyse processes and identify risks, impacts and improvement opportunities arising from operational and digital change.

• Skills and Ability

  Well developed organisational and coordination skills, with the ability to manage multiple workstreams, actions and competing priorities.

• Skills and Ability

  Ability to plan, track and report progress against defined change and benefits activities, maintaining accurate records and documentation.

• Skills and Ability

  Ability to work collaboratively across professional boundaries, building effective working relationships and supporting teams through change.

• Skills and Ability

  Confident and competent in the use of digital tools and systems (e.g. spreadsheets, trackers, collaboration platforms) to manage information, monitor progress and produce reports.

• Skills and Ability

  Ability to apply professional judgement within defined programme objectives and governance arrangements.

• Skills and Ability

  Ability to work independently within a defined remit, knowing when and how to escalate risks, issues or dependencies appropriately.

• Skills and Ability

  Ability to adapt working style to meet service needs and delivery pressures, demonstrating resilience and a solutions focused approach.