Therapies Department Administrator and Appointments Coordinator

Job overview

We are looking to recruit a Administrator and Appointments Coordinator based within the Therapies Department at QVH to cover maternity leave.

The role is providing support to our clinical staff including Physiotherapist and Occupational Therapists who provide clinics delivering rehabilitation for patients within our specialist services at QVH.

The successful candidate will be confident, professional with excellent interpersonal skills. They will be able to multi-task and be able to quickly pick up new skills in areas of administration, secretarial and appointment coordination, as per the needs of the teams.

It is essential that this post holder can work in a team and deal with queries from a range of stakeholders including patients, families, team members, managers, medical and clinical staff and is committed to deliver exceptional customer service at all times. Support and training for the post is provided by the team's clinical leads as well as the other administrators who you will work alongside in the department.

Main duties of the job

The role will involve covering the therapies reception desk, appointment scheduling and general administrative tasks.

You will provide a comprehensive administrative and appointments coordination service this will include; maintaining patient caseload databases, waiting lists and booking patients into clinics, responding to both face to face and telephone enquiries, audio typing of clinical correspondence and meetings, preparing and coordinating clinic notes and monitoring and ordering departmental resources, as requested by the therapists.

This job is within a busy clinical environment, so you as the successful candidate will have the ability to prioritise and work well under pressure with other team members as peer support.

Detailed job description and main responsibilities

Please read the attached material prior to completing your application form to find out more information.

Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.

As part of making your application we encourage you to review the Trusts  webpage Homepage - Queen Victoria Hospital (qvh.nhs.uk) and publications Publications & policies - Queen Victoria Hospital (qvh.nhs.uk)for information about working for Queen Victoria Hospital NHS Trust.

Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.

If you like what you have read and think you have the skills and experience we need then don't delay, apply today or contact us to discuss the role and if wished arrange an informal visit.