Telephonist/Receptionist

Job overview

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

The post holder will be part of the centralised Telephony/Reception Team and will undertake a wide range of duties; call handling, reception duties for a Secure Forensic Unit and corporate Trust HQ, along with administrative support.

As the first point of contact for the Trust, the post holder will be responsible for providing a positive customer service experience; directing callers, visitors, colleagues to the most appropriate service for ongoing care, support and advice, of which some calls can be highly distressing.

Main duties of the job

• As the first point of contact for the Trust, the post holder will be responsible for providing a positive customer service experience; directing callers, visitors, colleagues to the most appropriate service for ongoing care, support and advice, of which some calls can be highly distressing.
• Receive and deal with general reception enquiries; this may include listening and responding to information requests or queries and enquiries and directing staff, service users, visitors, contractors, self-presenters etc as appropriate.
• First point of contact in the event of a medical emergency, psychiatric emergency and Fire; responsible for sending out bleeps via the Multitone system, monitoring and co-ordinating timely responses and follow on actions (i.e. Fire).
• Responsible for initiated set processes in relation to staff safety and lone working i.e. District Nursing personal alarms and OOH Doctors On Call.
• Responsible for the centralised taxi booking service, working collaboratively with taxi and courier companies.

Detailed job description and main responsibilities

To learn more about this varied and interesting role please see the full job description and person specification.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.