Job requirements
Essential
3 listedRequirements the employer expects applicants to meet.
- Experience
Operational switchboard and reception experience
- Qualifications
Good general education
- Knowledge and skills
Flexibility, good communication skills, ability to prioritise.
Desirable
1 listedAdditional qualities the employer would prefer.
- Experience
Working in a busy office environment will be an advantage
Job overview
An exciting opportunity has arisen for an enthusiastic, self-motivated individual to join our front of house Reception Team at Harplands Hospital where we provide a 24-hour 7-day service. The post is part time, 16 hours per week.
In return we offer:
A competitive progressive salary, competitive staff benefits
Individual Personal Development Plan, excellent pension scheme available
Main duties of the job
To provide a comprehensive Receptionist/Telephonist service at Harplands Hospital, ensuring that all duties are carried out accurately and efficiently and that confidentiality is maintained.
To excel you will be an enthusiastic, caring and compassionate person who is looking to work within a Trust that is ambitious to perform well and has been told by the Care Quality Commission that it is the fastest improving Mental Health Trust in the Country.
Detailed job description and main responsibilities
You will be responsible for receiving telephone calls in a professional, polite manner and redirecting calls to respective departments and undertaking various front of house reception duties.
You must have a calm disposition, well organised, have a flexible approach, ability to work on your own and to be a team player with excellent communication skills. The ability to work under pressure and use your own initiative is essential.
Experience in operating a computerised switchboard, the ability to follow Trust procedures and maintain records is essential.
You will be expected to provide cover for other staff for annual leave and other absences.
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Applying for this NHS job
This advert is for Telephonist/Receptionist with North Staffordshire Combined Healthcare NHS Trust in Stoke-on-Trent, England. It is listed as a Band 2 Switchboard operator role. The advertised salary is £25,272 pro rata. The contract type is Fixed term: 12 months (Maternity Cover). The application deadline is 04 Nov 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (21 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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