Telephonist

Job details

• Job reference: 250142
• Salary: Band 2 (£26,696 - £28,988)
• Job closing date: 14/06/2026
• Job Type: Administrative Services
• Location: Raigmore Hospital
• Employment type: Permanent
• Hours Per Week: 36
• Job posted date: 01/06/2026
• Employer (NHS Board): NHS Highland
• Department: Facilities Services - Telecomms

We are recruiting for a Telephonist to operate a digital telephone switchboard, providing first line communication to the general public, presenting a helpful and polite manner to both external and internal callers.

You will be required to carry out laid down procedures covering emergencies, alarm activation and out of hours on-call staff. Telephony experience and computer literacy is preferred but full training can be given to the successful applicant. You should have flexibility to cover 24/7 when required.

For more information please contact Joan Connor; email: joan.connor2@nhs.scot or Yvonne Kane; email: yvonne.kane1@nhs.scot; tel: 01463 888330

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS).

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

We are recruiting for a Telephonist to operate a digital telephone switchboard, providing first line communication to the general public, presenting a helpful and polite manner to both external and internal callers.

You will be required to carry out laid down procedures covering emergencies, alarm activation and out of hours on-call staff. Telephony experience and computer literacy is preferred but full training can be given to the successful applicant. You should have flexibility to cover 24/7 when required.

For more information please contact Joan Connor; email: joan.connor2@nhs.scot or Yvonne Kane; email: yvonne.kane1@nhs.scot; tel: 01463 888330

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS).

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

ADDITIONAL INFORMATION FOR CANDIDATES

• Effective from 1st April 2026, the Agenda for Change full-time working week will be reduced from 37 to 36 hours. Part-time hours will be adjusted on a pro-rata basis. There will be an increase in the hourly rate to ensure that pay remains unaffected.
• Applications are welcome from Gaelic speakers. / Tha fàilte air tagraidhean bho luchd‑labhairt na Gàidhlig.
• You should apply for this post by completing the application process on Jobtrain.
• DO NOT upload a CV as this will not be used for short listing purposes
• Posts close at midnight on the indicated date
• For help to complete an application on Job Train please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
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• Once you have submitted your application form you will be unable to make any amendments
• Some of our vacancies are for internal candidates only. If you are a member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Highland

NHS Highland is geographically the largest of the 14 regional boards of NHS Scotland, covering an area of 12,500 square miles, across Highland and Argyll & Bute.

We employ over 10,700 people, making us one of the biggest employers in the area. As an organisation, we make a very significant contribution to the local economy.

Our staff are also important members of our communities. Our greatest asset is our workforce, and the way we go about our work comes from the values and behaviours we demonstrate on a daily basis. As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and social care values.

Care and compassion

Dignity and respect

Openness, honesty and responsibility

Quality and teamwork