Technical Implementation Specialist - Video Conferencing

Job overview

Northumbria Healthcare is making a significant investment in new technology to transform how we deliver care. The multi-million pound programme is both challenging in the expectation of delivery as well as ensuring that our services are both robust and resilient at all times.

An opportunity has arisen for a Technical Implementation Specialist to join the Digital and Data Services Team at Northumbria Healthcare NHS Foundation Trust.

Working as part of the Desktop Implementation Team, you will primarily be responsible for the technical support, solution scoping and deployment of a range of Video Conferencing solutions, whilst also contributing to the broader teams’ support and rollout of a range of end user facing technologies and applications.

While the role is based at the Manufacturing and Innovation Hub premises in Seaton Delaval, you will be required to travel to other Trust sites such as North Tyneside General Hospital, Hexham General Hospital and the Northumbria Specialist Emergency Care Hospital in Cramlington.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

You will have recent and comprehensive experience in installing and supporting the use of Video Conferencing hardware, software, and allied specialist equipment in a corporate environment. You will have experience of providing customer focused support service to end users, including complex problem solving and resolution. The successful candidate will be able to manage their workload to deliver in line with project expectations as well as meeting the response and resolution targets of all incidents within the Service Level Agreement.

You will be able to demonstrate specialist knowledge of the processes involved with providing a technical IT service, covering device management, server and networking knowledge as well as showing a commitment to learning and self-development of your skills and knowledge.

Detailed job description and main responsibilities

The role is responsible for maintaining the Video Conferencing systems required to support a consistent and improving end user experience while ensuring a secure and stable environment on which this is built.

This Technical Implementation Specialist role is also more generally focussed on the deployment of new technologies and processes to the workforce as well as facilitating the effective handover of these into BAU operations.

Acting as a technical lead for IT projects, the post holder will manage their own workload effectively to meet deadlines, liaise with 3rd parties regularly, troubleshoot complex issues and support both IT teams and service users in their use of technology.