Team Medical Secretary

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

We provide continuity across in-patient and community-based secondary NHS mental health care that is based on the principles of equality, dignity and respect and which takes into account spiritual and cultural diversity.

Within the eating disorder service, care is delivered by a multi-disciplinary team in collaboration with partner agencies. It is based on the best available evidence for practice and is planned and delivered in a manner which promotes personal choice. The clinical team works collaboratively with service users, carers and their representatives to ensure that care needs are identified and met, and through utilising group/individual therapies across community and in-patient settings, will offer a credible alternative to hospitalisation or facilitate early discharge wherever possible.

All patients will be cared for by a named individual who is tasked with working closely with their identified patients/carers to develop a participative, therapeutic relationship and deliver high-quality mental health care in an environment where patients feel valued and where confidentiality is respected.

Through a short- to medium-term case management approach, the service will provide intensive support and interventions to clients and carers prior to, during and following discharge from an in-patient episode within our partner services, with an expectation of preventing relapse and for new referrals in-patient episode of treatment.

Please note that all roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.

Duration, Location, and Working Pattern:

• This is a permanent post
• Working 36 hours per week, Monday to Friday from 0900 to 1700.
• You will be based at Florence Street Resource Centre

Key responsibilities:

Your Duties will include telephone enquiries from all staff groups in the NHS, patients, relatives, carers and external agencies and the management of outpatient clinics. You will be expected to direct and prioritise queries as appropriate, to ensure efficiency and effectiveness of service delivery.

You will assist in the management of the mental health patient information system (EMIS) for the team ensuring information is accurate and up-to-date and should be proficient in the use of Microsoft Office to set up documents and maintain and update databases/spreadsheets, showing competence in the use of a range of computer packages evidenced by experience or formal qualifications e.g. ECDL.

Knowledge, training, qualifications and/or experience required to do the job:

• Must show competence in the use of range of computer packages evidenced by experience or formal qualification e.g.ECDL
• Conversant with office procedures and systems and able to demonstrate prior experience of working in a secretarial or administrative role.
• Recognised qualification in Administration equivalent to HNC in Secretarial Studies or Business Administration, or SVQ in Administration at Level 3, or significant relevant equivalent practical experience.
• Advanced keyboard skills

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:Lorna Blackie, Administration Manager - Lorna.blackie@nhs.scot - 0141 211 6610

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible.

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• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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