Team Leader / Failsafe Officer Complex Medical Retina Team

Job overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Job Title: Team Leader / Failsafe Officer Complex Medical Retina Team

Contract Type: Permanent

Main duties of the job

This is an exciting opportunity to join our team as a Team Leader in the Complex Medical Retina Team within Ophthalmology. We have world leaders in developing and managing retinal diseases as part of our clinical team.

If you are looking for a role where you can demonstrate your unique skills we would welcome your application for this busy but rewarding role.

This role would be ideal for someone with great organisational skills, who enjoys problem solving and is looking to work in a team that provides essential lifetime support for patients with retinal conditions requiring ongoing treatments.

The service provides injection therapies and laser treatments alongside standard clinic visits. There are a high volume of patients reliant on the service and as their pathways change due to disease progression, an ability to modify how service delivery is achieved is essential.

You would be responsible for managing a team of band 2 and 3 administrative clerks with a variety of experience within their roles.

You will directly report to the Operations Coordinators, Operations Manager and will be expected to partake in meetings with the Care Group Management Team.

The Complex Medical retina Administration team work very closely with the clinicians, imaging and nursing teams to provide a first class service for our patients.

Detailed job description and main responsibilities

The successful candidate will be responsible for a) Leading a team of administrators.

b) The smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs.

c) Providing cross-cover for other Team Leaders to ensure a consistent and effective administration service is maintained at all times.

As this role requires interactions with multiple teams, good communication skills is essential.

An ability to manage people is also essential, providing support through probationary periods and the appraisal process to encourage the development of junior team members will be a key aspect of the role. Monitoring staff attendance and roster administration will also form an integral part of the role, ensuring the staffing and skill mix is correct for service delivery.

The post requires versatility and flexibility. We are looking for an individual who has a drive to deliver the best possible service for our patients in line with the Trust values. An ability to look at different ways of working which supports the fluctuations of the service needs will be a key skill we are looking for you to demonstrate.

If you feel that these are your key attributes we would encourage you to arrange an informal visit to meet the team.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.