Team Administrator

Job overview

Would you like the opportunity to help improve the health and wellbeing of our Surrey residents?

Do you want to be part of a successful, dedicated team of clinical and non-clinical professionals who deliver a high-quality service and always put the service user first?

We are seeking to recruit a professional and experienced Team Administrator with a 'can-do' attitude and a friendly and cheerful disposition to join our Business Support Team. This role is split between 2 bases: Wingfield Centre, Redhill and Horizon House, Epsom.

The post holder will have responsibility for front line reception duties and the provision of a confidential, professional, efficient and responsive administrative support service. You should have excellent customer service skills and demonstrate a high degree of tact, diplomacy and confidentiality as the first point of contact for service users, carers, health professionals and third- party organisations. You will be proficient in audio and copy typing with advanced keyboard skills. You will have experience of working in a confidential public facing role.

You will have very good communication, teamworking and organisational skills and be comfortable working in a fast-paced environment whilst maintaining a professional and calm approach.

If you would like the opportunity to be part of our professional and friendly Business Support Team, we would like to hear from you.

Regrettably, due to UK Home Office requirements we cannot offer sponsorship for this job role.

Applicants must have the right to work in the UK for the duration of the role.

Main duties of the job

Provision of a professional reception service, demonstrating a high degree of tact, diplomacy and confidentiality as the first point of contact for service users, carers, health professionals and third-party organizations.

Operate an efficient telephone message system, exercising judgement in the exchange and prioritization of information.

Co-ordination of main clinics and satellite clinics.

Responsible for the timeliness, accuracy and integrity of data recorded on paper and electronic systems

Book and outcome clinic appointments on the Electronic Patient Record System (EPR)

Typing clinical and administrative documents in agreed formats and within specified timescales

Administer the prescription and travel claim systems in line with Trust and Local Policy and Procedure

Detailed job description and main responsibilities

Suitable for someone who:

Is professional with good interpersonal skills and a friendly and cheerful disposition as the first point of contact for service users, carers, health professionals and third-party organizations. Is comfortable working in a fast-paced environment with effective teamworking, time management and organizational skills and has the ability to understand information quickly and identify relevant course of action.

Key Responsibilities:

Co-ordination of main clinics and satellite clinics

Maintain asset registers, logs and inventories. Maintain a safe working environment liaising with the appropriate agency to complete requested works

Receive and scan all referrals to our Central Referral Hub for processing

Scanning documents and upload to the EPR

Receive and respond to emails in an appropriate manner, forwarding where necessary

Responsible for ensuring the waiting area is clean and tidy and that the stock of leaflets and forms are well maintained.

Undertake clerical duties including photocopying, laminating and faxing

Desirable; Previous work in an NHS / Healthcare environment Experience of working with people with mental health / substance misuse issues.

For more information about the main responsibilities of the role, please see the attached job description.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.