Team Administrator

Job overview

*Please note - due to current Immigration rules and regulations, this post is not eligible for sponsorship.*

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

• North Staffordshire Combined Healthcare NHS Trust
• Midlands Partnership University NHS Foundation Trust
• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
• Staffordshire and Stoke-on-Trent Integrated Care Board

We are looking for an organised and motivated individual to join our team as a Team Administrator. This is an excellent opportunity for someone with strong communication and organisational skills who enjoys working in a fast-paced environment and providing high-quality support services.

The successful candidate will provide a comprehensive administrative support service to the parent and baby team, ensuring the smooth and efficient delivery of day-to-day operations. The role will involve a variety of administrative duties to support the team and service users accessing the service.

Main duties of the job

Offering administrative support to the whole perinatal and maternal mental health team.

You will work as part of the multidisciplinary team to support with the administrative task and at times be the first port of contact for people accessing the service.

We are looking for someone who is compassionate, approachable and responsive who can bring new and innovative ideas to the admin team.

Detailed job description and main responsibilities

Providing and receiving routine information to inform work colleagues, patients, clients, carers, the public or other external contacts. In particular, this will involve:

Responding appropriately to requests for information

Act on correspondence – referring to the appropriate person as required.

Providing routine information to manager and colleagues, Answering routine telephone queries from patients/clients/carers/colleagues/public or other external contacts

Preparation/completion of routine documents, including letters, reports, presentations and forms

e.g. purchase order requisitions, photocopying, filing

Handling telephone queries including full reception duties

Assisting patients/clients/relatives during incidental contacts

The role will require capacity to make decisions, which may require consideration of a range of options, such as:

Judgements on how to deal with enquiries, patients/carers/external contacts. Prioritising workload.

Responsible for data entry, text processing or storage of data compiled by others, utilising paper or computer based data entry systems.

Understanding of a range of routine work procedures some of which may fall outside of the immediate work area. In particular this will involve an understanding of and compliance with relevant deadlines and procedures legislation, procedures, schemes.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.