Systems Support Specialist

Job overview

We are seeking a highly skilled and motivated Systems Support Specialist to join our New Electronic Patient Record (EPR) Programme at Norfolk and Suffolk NHS Foundation Trust. In this pivotal role, you will be instrumental in delivering major and complex projects that are central to the Trust’s vision, values, and strategy. Your work will directly support the delivery of high-quality, patient-centred care by ensuring our core business and clinical systems are robust, reliable, and responsive to the evolving needs of the organisation.

As a Systems Support Specialist, you will provide expert support for core business and clinical systems, including national applications, ensuring high availability and optimal performance for all end-users across the Trust and commercial partners. You will collaborate with the Digital Transformation Team to plan, configure, and implement innovative solutions, working closely with a wide range of stakeholders such as project teams, business change leads, information governance, and external suppliers. This will ensure seamless coordination across interdependent workstreams and projects.

Main duties of the job

You will analyse complex data, resolve system issues, and recommend enhancements that improve service delivery and operational efficiency. The role includes maintaining access controls, supporting data migration and cleansing, and ensuring high standards of confidentiality and information governance. You will deliver user training, develop operational processes, and support the continuous improvement of digital services across the Trust.

Based primarily at County Hall, Norwich, with travel to other Trust sites as required, this role offers the opportunity to make a meaningful contribution to patient care within a diverse healthcare environment. You will work within a supportive team and take part in key digital transformation initiatives, with access to ongoing professional development.

The Systems Support Specialist provides local support for core business and clinical systems, including national applications, for Trust users and commercial customers. The role ensures high system availability through effective system configuration and liaison with third‑party suppliers. You will maintain alignment with organisational requirements and develop a working knowledge of the National Care Record Service and its integration with national applications such as the Patient Demographic Service.

Detailed job description and main responsibilities

The post holder will have a comprehensive understanding of how systems are used in the business environment across a diverse estate of the Trust and commercial customers, and in delivering healthcare and related services in conjunction with other NHS integrated data sharing services.

We are looking for someone with a degree (or equivalent experience) in IT or a related field, with significant experience in systems analysis, implementation, support, and test management. Strong technical skills in business systems analysis, data management, SQL, and system development are essential, as are excellent communication and stakeholder engagement abilities. A collaborative and proactive approach, along with a commitment to the Trust’s values of Teamwork, Accountability, Learning and Improvement, and Kindness, is vital.

If you are passionate about digital transformation in healthcare and want to help shape the future of digital services at NSFT, we would love to hear from you.

Please see attached Job Description and Person Specification.