SWLEOC Scheduling Admin support team member

Job overview

The SWLEOC Scheduling Team coordinates approximately 450+ surgeries per month, fully utilising six theatres per day, six days a week. The scheduling team have to manage to 55 consultants schedules across the partnership complete nearly 6000 surgeries per year. The SWLEOC Administrative Support Team schedules around 600 virtual nurse appointments and 600 face-to-face Physical assessments each month.

The 2 successful candidate will be adaptable, dependable, resilient, organised, and possess strong communication skills. Candidates will be required to liaise with schedulers, nursing teams, and senior management while effectively prioritising workloads.

Successful candidates will have the opportunity to progress their careers within the NHS and build strong professional networks across GESH and our partner trusts. They will also develop their knowledge of medical terminology and gain a deeper understanding of surgical procedures and perioperative care.

Candidates will become part of a successful, award-winning team recognised for innovation, service excellence, and contributions to research and development.

Benefits:

• 27 days annual leave plus bank holidays ( Internal candidates will differ)
• Staff discounts and Blue Light Card discounts
• Opportunities for future development and career progression within the NHS

Main duties of the job

Candidates main duties

• Communicate with patients to set up a digital pre-assessment accounts
• Schedule patients virtual nurse and physical face to face appointments .
• Report to management any findings or issues
• Updating spreadsheets and localised computer systems

Candidate attributes and Key skills:

• Demonstrates interpersonal, verbal and written communication skills.
• Evidence of ability to prioritise workload with some direction.
• Proactive within scope of role.
• Able to identify when to seek advice and escalate complaints/problems.
• Team player with collegial working style and willingness to share responsibility
• Flexible, responsive approach to work.
• Committed to a “Patient/Client First” philosophy.
• Able to deal very sensitively and non-confrontationally with colleagues, patients and relatives
• Computer literate
• Task prioritisation and organisation skills
• Understanding of the RTT Pathway ( not essential )
• Understanding of ICLIP  ( not essential)
• At Least 6 months experience and administration environment

Detailed job description and main responsibilities

Please see the attached supporting document which contains more and person specification information about the role.