Job requirements
Essential
12 listedRequirements the employer expects applicants to meet.
- Other
Desire to continue to learn and develop on a personal and professional on an on-going basis
- Other
Able to travel between Trust sites
- Experience
Experience working in a busy switchboard environment
- Experience
Experience of staff management
- Experience
Experience in problem solving in a mixed computing environment
- Experience
Experience of working in a service delivery function
- Experience
Excellent communication skills and the ability to diplomatically deal with users of a mixed IT ability
- Skills and Knowledge
Able to demonstrate experience in telecoms / switchboard environment
- Skills and Knowledge
Knowledge of telecoms / switchboard related applications
- Skills and Knowledge
Broad knowledge of IT products, services and terminology
- Skills and Knowledge
Ability to handle confidential information
- Qualifications/Education
Educated vocational level and / or relevant experience
Desirable
5 listedAdditional qualities the employer would prefer.
- Experience
Experience of appraisals, sickness absence and managing performance
- Experience
Experience of working in an NHS organisation
- Experience
Experience of Customer Relation Management
- Skills and Knowledge
Ability to quickly assimilate new technologies / systems
- Qualifications/Education
Obtained or working towards relevant professional qualification
Job overview
*The banding for this vacancy is subject to outcome of agenda for change*
An exciting opportunity has arisen at The Shrewsbury and Telford Hospital NHS Trust (SaTH) for an enthusiastic and energetic individual to join Switchboard as Team Leader. This is an excellent time to join our team as we move over to our new bleep and telephony systems.
The post holder will support the switchboard Manager leading the day-to-day operational function of Shrewsbury and Telford switchboard operators and will ensure a systematic, disciplined and analytical approach to problem solving and ensuring agreed policies, procedures and standards are met.
The postholder will ensure a customer centric approach and all inbound and outbound calls dealt with, logged and transferred to the highest of quality, ensuring data quality compliance against agreed minimum datasets.
Main duties of the job
- The role helps run the hospital switchboard and supports the Switchboard Manager with daily tasks
- Ensure all calls are handled quickly, politely and safely, with accurate information recorded.
- Support switchboard staff, helps plan work rotas, and provides training to team members and other staff.
- Look after telephony systems and equipment, helping fix problems and keeping important databases up to date.
- Help improve services by checking data, spotting issues, and suggesting better ways of working.
- Acts as deputy for the Switchboard Manager when needed and supports digital projects across the Trust.
Detailed job description and main responsibilities
For full duties and responsibilities please refer to the attached document entitled Candidate Job Pack
WhatsApp job alerts
Get instant WhatsApp alerts for Team leader roles in Shrewsbury
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Switchboard Team Leader with Shrewsbury and Telford Hospital NHS Trust in Shrewsbury, England. It is listed as a Team leader role. The advertised salary is £28392.00 to £31157.00. The contract type is Permanent. The application deadline is 22 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (08 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.