Switchboard Operators

Job overview

The job role includes answering the majority of all calls coming into the hospital and we are responsible for ensuring those calls reach the correct persons and departments. We also man the emergency phones as well as  the emergency alarms.

We work on  a 6  week rota basis and this will consist of some lone working and weekend working.

Main duties of the job

Customer care / Answering calls / Dect Phones / Handing out of the keys / First point of contact for any persons contacting the hospital, clinic or ward / Operating switchboard equipment to receive calls and take all emergency calls to  pass onto correct person or department.

We would require good telephone manner and good IT and literacy skills and excellent customer care communication skills.

Detailed job description and main responsibilities

The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities

• Effective delivery and discharge of Operator duties utilising the Trusts various Telephony systems across Hornbill and Unify platforms.
• Provide advice on Telephony systems both in and out of hours
• Undertake lone working duties as part of a rotating shift pattern for long periods of time.
• Troubleshoot basic network across both voice and data networks issues affecting Trust users.
• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.