Switchboard Operator

Job overview

We seek a professional with switchboard experience, proficiency in written English and interpersonal skills. Candidates should be adept at digital switchboard operation and possess strong communication and computer abilities.

It is essential that candidates are flexible and able to cover additional shifts when staffing levels are low. It is expected that the successful candidate will work additional shifts on a regular basis.

What we are currently looking for are 1 part-time position:

1 x 22.5 hour shift working on a 2 week rota Week 1 - Thursday 6 am - 2 pm, Friday 2 pm - 10 pm, Saturday 2 pm - 10 pm

Week 2 - Wednesday 2 pm - 10 pm, Thursday 2 pm - 10 pm, Saturday 2 pm - 10 pm

Our switchboard operates 24/7, requiring flexibility to cover shifts, including nights and weekends, with a 24-hour notice period. You'll collaborate with a team and occasionally work solo.

Walsall Healthcare NHS Trust, a major local employer with 3,000+ staff, supports Flexible Working Arrangements and Race Equality, prioritising education, training, and development including a multi-professional education centre.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.

Main duties of the job

The Switchboard Operator role will include:

- Operate and provide a complete telecommunications service using the computerised switchboard consoles

- Dealing with clients queries in a polite and professional manner, maintaining exceptional standards for customer service and upholding the Trust's professional image at all times.

- Managing telephone and email enquiries and maintaining accurate client records against the computer database.

- Efficiently manage queries from customers in accordance with processes and guidelines.

- Assist and support other team members.

- Announce callers when transferring.

- Take accurate messages and forward accordingly.

- Dealing with emergency calls and recording the results accurately.

- Monitor all the alarm systems connected to the Switchboard and take appropriate action as determined by the Policies and Procedures

- Carry out activities set out in procedures for emergencies (Cardiac Arrest, Fire, Major Incident, Bomb Threat etc,)

- Update and maintain information.

- Operate a digital paging system.

Detailed job description and main responsibilities

The post holder acts as the first point of contact and will be responsible for the operation of the Hospital Switchboard, the internal calls systems, the call and fault logging systems and for the keeping of associated clerical records. The post holder will also be required to deal with all calls, including emergency calls, in a polite, sensitive and efficient manner, having regard to the good image of the Trust. The switchboard operates 24 hours a day every day of the year.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.