Switchboard Operator

Job overview

We are looking to recruit 1 full time  Operator to work on a rolling roster of 37.5 hours per week Monday - Sunday

To provide an efficient and effective Switchboard service for patients, staff, and visitors.

Further details / informal visits contact

Name              Joanne Sayers

Job title          Cencom Manager

Email address [email protected]

Telephone number 0207 288 5001

Main duties of the job

• To answer all internal and external calls to the Trust in a prompt, efficient and helpful manner and connect to the required department.
• Carry out regular routine emergency tests where necessary (e.g., cardiac arrest, fire) and record all responses. Following the test chase up non-responses identifying reasons.
• Monitor alarm systems and follow procedures in the event of an activation, for Fire, Blood bank, Medical Gases and Mortuary. Torecord and report all faults following the correct procedure.
• Carry out first line checks on all equipment failures e.g., bleeps, pagers, mobiles, and Switchboard Operator consoles, and inform therelevant Engineers.
• Respond effectively and efficiently to all internal bleep/system failures, and Major Incidents, ensuring that the relevant Departments and Site Managers are contacted line with the written procedure.
• Respond effectively and efficiently to all major incident and emergency situations ensuring all communications are maintained and urgent requests carried out.
• Responding to emergency testing from the LAS (London Ambulance Service) on a regular basis.
• Ensure, when informed, of changes to on-call rotas are updated appropriately within the Switchboard On-Call Rota.
• To assist on any ad-hoc tasks as required by the department, within reasonable management request and in line with job requirements.

Detailed job description and main responsibilities

• To answer all internal and external calls to the Trust in a prompt, efficient and helpful manner and connect to the required department.
• Carry out regular routine emergency tests where necessary (e.g., cardiac arrest, fire) and record all responses. Following the test chase up non-responses identifying reasons.
• Monitor alarm systems and follow procedures in the event of an activation, for Fire, Blood bank, Medical Gases and Mortuary. Torecord and report all faults following the correct procedure.
• To follow all Trust Policies, Procedures and Local Guidelines within the Switchboard Department.
• To operate all telecommunications equipment as appropriate e.g. Multitone bleep system, Vodafone paging, Mobile phones, radios andSecurity Two way system.
• Ensure that all requests for outside lines, international calls, premium rate calls and directory enquiries are monitored and challenged as appropriate.
• Carry out first line checks on all equipment failures e.g., bleeps, pagers, mobiles, and Switchboard Operator consoles, and inform therelevant Engineers.
• Respond effectively and efficiently to all internal bleep/system failures, and Major Incidents, ensuring that the relevant Departments and Site Managers are contacted line with the written procedure.
• To be responsible for the daily Testing of emergency equipment, e.g. radios, bleeps.
• Respond effectively and efficiently to all major incident and emergency situations ensuring all communications are maintained and urgent requests carried out.
• Responding to emergency testing from the LAS (London Ambulance Service) on a regular basis.
• Ensure, when informed, of changes to on-call rotas are updated appropriately within the Switchboard On-Call Rota.
• To accept calls for security assistance, dealing with or diverting on as appropriate.
• To assist on any ad-hoc tasks as required by the department, within reasonable management request and in line with job requirements.
• To report accidents and incidents, and to carry out any due diligence checklists as and when required as part of the job. e.g., Workplace Inspections and Safety, Display Screen Equipment (DSE) and any other relevant checklist.
• To familiarise yourself with the escalation process within the department.