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Job requirements
Essential
6 listedRequirements the employer expects applicants to meet.
- Experience
Minimum of 12 months experience working in a call centre of customer focussed setting.
- Training & Qualifications
NVQ Level 2 Customer Service
- Training & Qualifications
NVQ Level 2 Call Handling
- Communication and Relationships
Demonstrate effective communication skills with callers/patients/relatives who may be very ill and/or distressed using a sympathetic and understanding approach.
- Communication and Relationships
Able to calm angry callers, be empathetic and guide confused callers.
- Communication and Relationships
Resolve caller problems using tact and diplomacy.
Desirable
2 listedAdditional qualities the employer would prefer.
- Experience
Experience of working within a healthcare environment
- Training & Qualifications
Computer Literate
Job overview
NB: Please be aware that the department is undergoing an Organizational Change process commencing in June 2026. Whilst this will not affect the number of positions or the role, it may impact working pattern and rota.
This is an exciting opportunity to join the Estates and Facilities team as a Switchboard Operator.
This will be mainly based at the Queens Medical Centre however you will be required to work from the City hospital from time to time.
We are looking for someone who has a flexible approach to work and is motivated to help the public and staff with their day to day enquiries, ideally you will have previous Switchboard/call centre experience however all training will be provided.
Post holder must have proficiency in IT skills.
If you have applied for a position in the last 6 months then you need not apply.
On-call - Following a on call rota, be the on-call manager for Switchboard & Facilities Operations for sickness and system failures. To be the point of call out of hours Monday - Friday 4pm - 8am and all weekend and Bank Holiday.
On completion of training the candidate will be required to do on call duties.
Main duties of the job
In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.
To be responsible for being first point of contact for hospital enquires from the general public and Trust staff.
To be professional and sympathetic to callers in need of support.
To be responsible for putting out emergency crash calls to the 22 22 emergency teams within the Trust, via the Blick bleep system and the Everbridge messaging system.
To be able to respond efficiently and action all on call rota’s sent into the department.
To adhere to all Trust and in house policies and procedures.
You will need to be able to demonstrate excellent organisational skills as well as being a hard working team player who works well under pressure and has an approachable manner.
Detailed job description and main responsibilities
To answer up to 85-100 calls per hour.
Engage with all callers to help resolve their query in one call if possible.
Answer all email enquires in the department inbox.
Answer ALL 2222 calls within a timely manner
Daily lift testing
Weekly fire alarm testing calls
Blick bleep pager daily testing
Help with Doctor change over twice yearly
Handle on call rota’s sent into the department and deal with accordingly.
Most importantly work as part of the team
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Applying for this NHS job
This advert is for Switchboard Operator with Nottingham University Hospitals NHS Trust in Nottingham, England. It is listed as a Band 3 Switchboard operator role. The advertised salary is £25,760 - £27,476 Per annum. The contract type is Permanent: 12/15 week rolling day rota between 7am – 8pm including weekends and bank holidays and on call duties. The application deadline is 09 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (29 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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