Job requirements
Essential
9 listedRequirements the employer expects applicants to meet.
- Experience
Demonstrable experience in a call handling role/fast moving customer service environment
- Experience
Computer/Keyboard Skills
- Experience
Experience of following set procedures
- Qualifications
Educated to Vocational Level 3 or able to demonstrate the equivalent level of knowledge skills and experience
- Qualifications
Knowledge of Switchboard processes, polices and information systems in order to deal with a range of routine and non-routine activities.
- Skills/Abilities
Welsh Language Skills are essential at level 4 or 5 in understanding, speaking, reading, and writing in Welsh
- Skills/Abilities
Effective inter-personal skills with the ability to deal with people at all levels
- Skills/Abilities
Multi-tasking, prioritise duties according to level of urgency
- Skills/Abilities
To work as part of a team
Desirable
2 listedAdditional qualities the employer would prefer.
- Experience
Hospital/Healthcare Environment and terminology
- Qualifications
NVQ or equivalent in Call Handling or Customer Services
Job overview
We are looking for additional switchboard staff to join our team in Swansea.
At the moment, we have an opening for three 37.5-hour per week roles.
Your duties will include operation of a computer based switchboard console, monitoring and responding to a variety of alarms and emergency conditions. There will also be some administration duties involved with the day to day running of a busy switchboard.Candidates for the post should have previous experience of working in a fast paced customer focused environment. Ideally candidates will have experience operating a telephone switchboard, however full training will be provided.Good communications skills, attention to detail and the ability to work as part of a team are essential. Experience of working in a similar, fast paced environment would be an advantage.Successful candidates will be required to work days, evenings, nights and bank holidays, and must be flexible to the needs of the service and be prepared to attend at short notice.We welcome informal enquiries regarding this role. Candidates are encouraged to visit the department prior to submitting their application.
Main duties of the job
As the first point of contact for the telecommunication service of the Swansea Bay UHB, operators are responsible for providing a responsive and efficient switchboard / information service 24/7 to all service users
To develop and maintain an understanding of the organisations functions including departments working practices and medical terminology to ensure accurate connection and assistance to callers
Respond to all Medical Emergency calls, activating Emergency procedures in accordance with Health Board Policies & Procedures and following the departmental recording and reporting process.
Respond to Alarms, initiating Emergency procedures in accordance with Health Board Policies & Procedures, applying departmental recording and reporting process.
Respond to Major Incident alerts, activating Major Incident Procedures in accordance with the HB and Hospital Major Incident Plans.
The ability to speak Welsh is essential for this post.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Applicant requirements
Welsh language skills are essential
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Applying for this NHS job
This advert is for Switchboard Operator with Swansea Bay University Health Board in Swansea, Wales. It is listed as a Band 3 Switchboard operator role. The advertised salary is £26,813 - £27,890 per annum. The contract type is Permanent. The application deadline is 01 Nov 2026.
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