Switchboard Operator / Telephonist
The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Job overview
We are looking for a Switchboard Operator/ Telephonist to provide a high quality standard of telephonist/receptionist duties within the hospital’s switchboard department. Ensuring the highest standard of customer care to staff, patients and visitors.
15 Hours per week , 24/7 coverage needed within shifts - 365/6 days a year. Weekends. 6 & 12 Hours Shifts
Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.
Main duties of the job
To provide a high quality standard of telephonist/receptionist duties within the hospital’s switchboard department. Ensuring the highest standard of customer care to staff, patients and visitors.
Detailed job description and main responsibilities
- To operate the Switchboard System and Blick Multiotone Pager System without supervision. Answering calls within the set performance criteria.
- To be fully competent in activating the Pager System in event of cardiac arrest, medical emergency and Fire.
- To implement the Hospital Accident and Emergency Procedures when required.
- To assist hospital staff and the general public with information as and when required.
- To take necessary action in the event of alarms being activated, ie ARC blood alarms, panic alarms etc.
- To contact ‘on-call’ personnel, medical and non-medical as necessitates.
- To put forward any ideas for improving the service.
- To call Blood Bikes, Taxis when required
- To take part in a rota system, covering 24 hours, seven days a week
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Applying for this NHS job
This advert is for Switchboard Operator / Telephonist with The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust in Oswestry, Midlands, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum pro rata. The contract type is Permanent: 24/7 365 days a year coverage. The application deadline is 22 Jun 2026.
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