Switchboard Operator & Real Time Admission Clerk

Job overview

If you have experience of providing great customer services, then this is the role for you.

This vacancy is for 22.5 hours a week a fixed term until September 2027.

We would support a secondment from an internal candidate, but you must have approval from your manager prior to applying.

Candidates must be able to work a 24/7 shift pattern that includes a mixture of shifts seven days a week. Shift types include Long Day 1 (06:30 to 18:45), Long Day 2 (08:30 to 20:45), Night (18:30 to 06:45) and a Float Shift, which typically runs from 08:30 to 16:30 but may be adjusted slightly to meet service needs. There is also an option to split a long day with a colleague; however, this is an ad hoc local arrangement and cannot be guaranteed.

Successful candidates will commence at Band 2 and once appropriate in-house training has been completed will progress to a Band 3. Training typically takes up to 12 weeks but may be completed sooner depending on previous experience.

Please note - remote interviews will not be an option, only face to face interviews.

Main duties of the job

This is a busy and varied role and in addition to answering calls, part of the role involves retrieving patient case notes, predominantly from the in-house Library but also from other departments or offices within the hospital.

We are looking for individuals who have fantastic communication skills to work in this busy, challenging and rewarding environment. They must have a clear telephone voice, be computer literate, used to working under pressure and able to switch between tasks quickly and efficiently.

This role will commence at Band 2 whilst undergoing a supervised training period of up to 12 weeks within Switchboard to gain the administrative and technical experience required for the role. It may be possible for candidates to complete the training sooner dependent upon previous relevant experience. Upon successful completion of the In-house Training Programme, performance measures and they have demonstrated appropriate working practices based on Trust Values and behaviours, the post holder will then move to a permanent Band 3 post.

Please note, the department is unable to support a fixed shift pattern therefore candidates must be able to work a variable 24/7 rota pattern.

Unsociable hours including evenings, overnight and weekends will be paid at an enhanced rate.

Detailed job description and main responsibilities

For more information please see the job description and person specification attached.

This job description gives only the principal duties and responsibilities of the post and the post holder may be required to perform other ad hoc duties. This job description is subject to review in accordance with any change in Trust policy or future development.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.