Support Worker

Job summary

Package Description: As a Support Worker within the Urgent Care Response (UCR) and Intermediate Care Team, youll be part of our valued team based at Sheppey Community Hospital, supporting patients across the Swale locality. You will feel valued as a Support Worker within HCRG Care Group, receiving access to exclusive rewards and benefits including: Annual salary in line with Band 3 Agenda for Change terms and conditions, with access to the NHS Pension Scheme Free tea, coffee and milk at your base location Membership of My Reward Hub, giving you access to discounts on everyday purchases, cashback and voucher offers Access to your wages as you earn them to help cover lifes emergencies Online and face-to-face support for your mental and physical wellbeing, including counselling, legal, debt and life management advice Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open and supportive culture where youre encouraged to contribute ideas that

Main duties of the job

An exciting opportunity has arisen for a dedicated Support Worker to join our Urgent Care Response and Intermediate Care Team in Swale. As a crucial member of the team, the successful candidate will work within a multidisciplinary framework to assist patients in their own homes, with the primary aim of fostering independence post-illness, injury, or hospital stay. The role is integral in preventing needless hospital admissions, facilitating smooth hospital discharges, and ensuring patients can remain safely at home. The job involves a full-time schedule of 37.5 hours weekly, spanning from 8 am to 8 pm, seven days a week, requiring weekend work. Key responsibilities include collaborating with nursing, occupational therapy, and physiotherapy teams, implementing rehabilitation programs, providing short-term interventions, conducting assessments within competency, maintaining high patient care standards, managing equipment, and supporting administration tasks. Effective communication within the team, patients, and carers is essential.

About us

HCRG Care Group is a leading healthcare provider dedicated to delivering exceptional care and support services across the UK. Committed to high clinical and quality standards, the organisation values its employees and offers a range of exclusive rewards and benefits. These include an NHS Pension Scheme, access to wages as earned, comprehensive well-being support, and opportunities for professional development through their acclaimed Learning Enterprise team. HCRG fosters an open and supportive working culture, encouraging team members to contribute transformative ideas within health and care. Based in Sheppey Community Hospital, the Group specifically serves the Swale locality through their Urgent Care Response and Intermediate Care Team, playing a pivotal role in patient rehabilitation and community health services.

Details

• Date posted: 26 June 2026
• Pay scheme: Other
• Salary: £25,500 to £27,098 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 1521323995
• Job locations: HCRG Care Group, Sheerness, ME12 3LT, United Kingdom

Job responsibilities

Package Description: Package Description

As a Support Worker within the Urgent Care Response (UCR) and Intermediate Care Team, youll be part of our valued team based at Sheppey Community Hospital, supporting patients across the Swale locality.

You will feel valued as a Support Worker within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• Annual salary in line with Band 3 Agenda for Change terms and conditions, with access to the NHS Pension Scheme
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on everyday purchases, cashback and voucher offers
• Access to your wages as you earn them to help cover lifes emergencies
• Online and face-to-face support for your mental and physical wellbeing, including counselling, legal, debt and life management advice
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
• An open and supportive culture where youre encouraged to contribute ideas that help us transform health and care
• The pride of working for an organisation committed to high clinical and quality standards

We have an exciting opportunity for a motivated and compassionate Support Worker to join our Urgent Care Response and Intermediate Care Team in Swale.

Working as part of a multidisciplinary team, you will support patients in their own homes to regain independence following illness, injury or hospital admission.The service plays a vital role in preventing unnecessary hospital admissions, supporting hospital discharges and enabling people to remain safely in their own homes.

This is a full time position at 37.5 hours per week. The service runs from 8am - 8pm seven days a week.Weekend work required

• Work as part of the multidisciplinary team to provide high-quality nursing, occupational therapy and physiotherapy support.
• Assist patients with rehabilitation programmes and activities of daily living under the guidance of registered professionals.
• Support the delivery of short-term interventions for patients referred through Urgent Care Response and Discharge to Assess pathways.
• Undertake delegated assessments and observations within competency.
• Promote and maintain a high standard of patient care and rehabilitation.
• Work independently in the community as well as collaboratively within the wider team.
• Communicate effectively with patients, carers and healthcare professionals.
• Assist with administrative tasks, equipment management and general service support.

The ideal candidate will have:

• NVQ Level 2 in Health and Social Care or equivalent qualification/experience
• Experience working in a health, social care or community setting
• Excellent communication and organisational skills
• A compassionate and flexible approach to patient care
• Confidence using IT systems, including Microsoft Outlook, Word and Excel
• Ability to work independently and as part of a multidisciplinary team
• A full UK driving licence and access to a vehicle for work purposes