Job overview
Cornwall Partnership NHS Foundation Trust is leading a bold transformation in Community and Palliative End of Life Care across the county. Our vision is simple yet powerful: to ensure people nearing the end of life experience a peaceful, dignified death in the place of their choosing.
Currently, Cornwall has one of the highest rates of hospital stays during the last 90 days of life, a clear signal that change is needed. We are creating a more patient-centred, community-based approach that brings compassionate care closer to home in the last year of their life or nearing the end of life.
As part of our growing service, we are:
- Reducing unnecessary hospital admissions
- Delivering personalised care plans to support home-based care
In collaboration with the Macmillan Social Investment Fund and local partners, we're expanding services including:
- A 24/7 Rapid Community Response and Care Service
- A dedicated End of Life Care phone line for public and professionals
- Strengthened voluntary sector partnerships and our Hospital@Home virtual service
We have opportunities available across various localities within the county, offering flexibility in base location depending on service need and candidate preference with a requirement to cover Cornwall and the Isles of Scillys.
Proposed Interview date: TBC
Main duties of the job
To assist in the delivery of clinical care, planned and assessed by the Registered HCPs.
To carry out care / other duties under indirect supervision of a Registered HCP.
Support care on a day-to-day basis for all patients in the clinical area in a manner sensitive to the individual clients needs and wishes, always acknowledging their rights and beliefs.
Contribute to resource management within the clinical area.
The post holder will rotationally work within the Telephone response service for Palliative and End of Life Care providing a 24/7 working closely with admission avoidance services to ensure patients safety is maintained.
You will be required to collect any referral information and with support from the clinical team assist in directing the caller/ referrer to the correct service for their immediate requirements.
Detailed job description and main responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.
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Applying for this NHS job
This advert is for Support Worker Phone Line - Palliative End of Life Care with Cornwall Partnership NHS Foundation Trust in Bodmin, South West, England. It is listed as a Band 3 Healthcare support worker role. The advertised salary is £25,760 - £27,476 Per Annum/Pro Rata. The contract type is Permanent. The application deadline is 21 Jun 2026.
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