Support Worker - First Response Services

Job overview

The Support Worker will be responsible for assisting the qualified practitioners in the provision of care to people accessing and open to the CRHT, including those contacting the Crisis line and café service. The Support Worker will carry out duties as designated by the shift coordinator and report back on the person’s condition. The Support Worker will undertake an initial triage assessment and escalate according to need. They will also signpost out to other organisations, specifically third sector.

The Post holder will be expected to work as part of the Urgent Care Mental Health First response service which includes Crisis Triage and response services (Crisis Line/First Response), Liaison Psychiatry, Home Treatment teams, Street Triage and Liaison and Diversion Services (Criminal Justice).

The Trust currently supports the Real Living Wage (RLW) hourly rate as set by the Living Wage Federation and will apply a pay supplement if the national A4C hourly rate falls below this

This post is part time 32.5 hours per week.

Main duties of the job

The main duties of this role are to initiate a triage assessment and escalate according to need and support qualified staff following initial assessment of people/carers.  They will report any observations or concerns relating to risk of people, carer or public safety.  They will undertake any duties deemed relevant by the Team Manager or Clinical Lead.

Detailed job description and main responsibilities

Please download a copy of the job description (see ‘documents to download’ section below) for full details of the main responsibilities for this role.

At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.

CWP recruits people that can demonstrate the Trust’s Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trust’s Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trust’s Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: [email protected] or by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application. We hope to welcome you to Team CWP very soon!