Job requirements
Essential
14 listedRequirements the employer expects applicants to meet.
- Experience
Previous experience of working in or using mental health services
- Knowledge and Skills
Ability to listen effectively and communicate effectively at all levels
- Knowledge and Skills
Basic written communication skills to enable completion of records
- Knowledge and Skills
Empathy, compassion, and patience
- Knowledge and Skills
Ability to create innovative solutions to help empower service users
- Knowledge and Skills
Ability to work on own initiative in a range of settings
- Knowledge and Skills
Ability to form positive therapeutic relationships with service users and carers
- Knowledge and Skills
A keenness to make a positive contribution to improving the quality of life for people with mental health problems
- Knowledge and Skills
Ability to acknowledge diversity and promote anti-discriminatory practice/equal opportunities
- Knowledge and Skills
Ability to provide practical support with daily living skills
- Knowledge and Skills
An ability to act calmly in emergencies and respond in a professional manner to stressful and challenging behaviour
- Knowledge and Skills
Ability to reflect on practice and receive and deliver constructive feedback to enhance performance
- Training and Qualifications
Be willing to work towards the qualifications listed in the desirable section.
- Training and Qualifications
Ability and desire to both obtain and underpin knowledge and skills appropriate to a support worker
Desirable
10 listedAdditional qualities the employer would prefer.
- Experience
Knowledge/experience of emotional distress
- Experience
Knowledge/experience of mental health Services
- Knowledge and Skills
Basic first aid
- Knowledge and Skills
Basic health and safety awareness
- Knowledge and Skills
Moving and handling awareness
- Knowledge and Skills
Awareness of local services/resources
- Knowledge and Skills
Knowledge of benefits/employment system
- Training and Qualifications
NVQ level 2 or 3 as an example.
- Training and Qualifications
Certificate in mental health.
- Training and Qualifications
Health and social care awards as examples
Job overview
As a Support, Time and Recovery (STR) Worker within our integrated Home Treatment and Rapid Response Services, you will play a vital role in providing a safe, compassionate alternative to inpatient admission. You will work directly with individuals experiencing acute mental health crises, supporting them and their families within their own homes when they need it most.
This is a dynamic, fast-paced role operating on a 24/7 roster. You will balance providing evidence-based, recovery-oriented care with responding rapidly to urgent referrals, helping patients navigate significant distress with dignity and respect.
**Please note, we are unable to provide Visa Sponsorship for this position**
Main duties of the job
- To provide support to clients of Home Treatment and Rapid Response and their carers in relation to personal care, daily living and social activities, and help maintain the social network by the use of a range of home treatment interventions.
- To carry out specified interventions, alone on occasion, as per crisis plan and update as appropriate
- To monitor progress of Home Treatment and Rapid Response clients against the crisis plans and communicate findings, recommend changes to senior Home Treatment Team and Rapid Response staff in order for crisis plan to be reviewed.
- To report any changes in client presentation and safety to Senior Home Treatment and Rapid Response staff
- Work flexibly in order to respond to crisis work and adjust allocated work and prioritise at short notice as required by Shift Co-Ordinator.
- Engage clients and carers with Home Treatment and Rapid Response crisis plans and negotiate options available whilst promoting crisis prevention recovery and resilience.
- Support carers to enable clients to remain at home. On occasions assist client with administration of medication as per crisis plan.
- Promote work of Home Treatment and Rapid Response to clients, carers, other mental health professionals, statutory and non statutory agencies .
Detailed job description and main responsibilities
Please refer to the attached job description for full details and main responsibilities of the role.
The post holder must hold a full, valid, UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010).
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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Applying for this NHS job
This advert is for Support Time and Recovery worker with Kent and Medway Mental Health NHS Trust in Maidstone, England. It is listed as a Band 3 Support, time and recovery worker role. The advertised salary is £25,760 - £27,476 per annum. The contract type is Permanent. The application deadline is 15 Oct 2026.
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