Support Services Supervisor

Job overview

Are you an organised, proactive leader with a passion for supporting high-quality healthcare environments? In this pivotal role, you will supervise a team of Support Services Coordinators, ensuring consistent service delivery and professional development. You’ll lead the implementation of robust data and information management protocols, oversee helpdesk operations, and coordinate helpdesk activity, ensuring compliance with statutory and NHS requirements.

You will produce high-quality reports and dashboards to inform operational and strategic decision-making, maintain secure documentation, and support procurement and financial administration. The role demands excellent communication, organisational, and IT skills, as well as the ability to handle sensitive information with discretion and empathy. You’ll act as a key point of contact for Estates and Facilities matters, engaging confidently with clinical teams, contractors, and senior managers.

If you are committed to continuous improvement, customer service, and upholding Trust values, we invite you to apply and help us deliver safe, responsive, and effective support services for patients, staff, and visitors.

Due to the UKVI immigration changes we are no longer able to offer sponsorship for this role. Please provide details of the visa type and expiry date in your application. Failure to provide the required information will result in your application being rejected.

Main duties of the job

You will manage and supervise a team of Support Services Coordinators, ensuring consistent service delivery and professional development. You’ll oversee helpdesk operations, allocate tasks, monitor team performance, and support staff development through coaching and feedback. You’ll lead the implementation of robust data and information management protocols across estates, facilities, and sustainability functions, ensuring compliance with statutory, NHS, and Trust-specific requirements.

You will produce high-quality reports and dashboards, analyse trends in helpdesk activity, FOI requests, procurement, and incident reporting, and present findings to senior managers. You’ll coordinate Freedom of Information (FOI) requests, ensuring accurate logging, prompt assignment, and timely resolution. Oversight of the Estates and Facilities Helpdesk and CAFM system is key, ensuring requests are logged, prioritised, and resolved efficiently.

You’ll support procurement and financial administration, monitor contracts, and maintain accurate records. The role requires strong communication and stakeholder engagement, acting as a key contact for Estates and Facilities matters. You’ll ensure compliance with data protection, confidentiality, and information governance standards, contribute to audit preparation, and promote a culture of accountability and responsiveness.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for complete details regarding this post.

When completing your application, please demonstrate how you meet the role criteria.

We can also offer you many staff benefits to help support you which include:

• Early access to Psychological Therapies and Physiotherapy
• Competitive annual leave allowance
• Car leasing scheme
• NHS pension scheme
• Free eye tests
• Money saving options through our salary sacrifice scheme
• Discounts on major high street retailers and restaurants