Support Services, Bank Band 2

Job details

• Branch: Downpatrick Area (SEHSCT)
• Location: Downe Hospital, Main Building
• Salary: Band 2 (£24,465)
• Contract Type: Bank
• Opening Date: 12/06/26
• Closes: Fri, 26 June 2026 @ 5:30 PM
• Interview Dates: To be confirmed

Notes

If you are submitting a manual application, please post it to: Recruitment Shared Services, Rosewood Villa, Longstone Hospital Site, 73 Loughgall Road, Armagh, BT61 7PR. Applications received after the advertised closing date/time cannot be considered, so please allow enough time for postage. “A waiting list may be created for similar posts that may arise while the waiting list is live, this may include temporary or part-time posts. This will be managed in line with the updated HSC waiting list principles effective from 1 April 2026”. Where a part-time waiting list is required, one part-time waiting list will be created- regardless of any specific hours advertised, this waiting list will cover all future vacancies where part-time posts arise. A part-time post is defined as any post that has less than 37.5 hours per week.” Please remember to save or print a copy of the job description before submitting your application, as it will not be accessible afterwards. Flexible Working We welcome flexible working requests from day one. All HSC organisations offer a range of flexible working options. The options available for this post will depend on the requirements of the role. Find out more about flexible working options on our website.

JOB DESCRIPTION

JOB TITLE ……….

Support Services – Bank Service Assistant

BAND

DIRECTORATE

INITIAL LOCATION ……

2

Nursing & Midwifery and support services

Downe Hospital

REPORTS TO

Support Services Manager

ACCOUNTABLE TO

Support Services Senior Manager

JOB SUMMARY

The Support Services team is a division of Nursing & Midwifery and Director of AHP and User Experience providing Catering, Environmental Cleaning Portering Laundry, Smoke Free, Security and Car Parking Services for a variety of locations within the Trust.

The Service Assistant who is part of the Support Service Team supports Medical and Nursing staff in providing a comprehensive range of high –quality, customer focused service to patients, Trust staff and visitors.

The Service Assistants will carry out a wide range of tasks relating to Support Services and will be allocated various tasks as appropriate from those detailed below

KEY DUTIES / RESPONSIBILITIES

To carry out a wide range of tasks relating to Support Services including but not limited to:

Movement

Cleaning / Housekeeping

Food Production / Service

Security

Communications

Patient movement

Waste collection

Delivery / collection of stores / mail / food / specimens

Bleep calls

Periodic cleaning

Furniture

Floor maintenance

Kitchen cleaning

Sanitary areas

Patient areas

Office areas

General / clinical waste

Making beds

Removal / re-hanging curtains

Laundry services

Making up Soft Packs/Decontamination Services

Special cleans

Preparation of food and beverages

Food service

Dish washing

Cash handling

Kitchen cleaning

Temperature controls

Car parking

Site checks

Handle incidents

Cash handling

Dealing with alarms

Escort duties

Reception services

Dealing with enquiries – recording information both electronic and written

Reporting – maintenance; complaints; incidents

Generic responsibilities

Participate in ongoing training and performance review

Work together as a team

Comply with Support Services and Trust Policies, Procedures, Guidelines, Protocols and Instructions, Safety Checks

Ensure effective and economic use of resources and maintenance of all equipment

Carry out any other duties as required commensurate with banding

RAISING CONCERNS RESPONSIBILITIES

The post holder will promote and support effective team working, fostering a culture of openness and transparency.

The post holder will ensure that they take all concerns raised with them seriously and act in accordance with the South Eastern Health & Social Care Trust’s Raising Concerns Policy and their professional code of conduct, where applicable.

GENERAL REQUIREMENTS

The post holder will be required to

Ensure the Trust’s policy on equality of opportunity is promoted through his/her own actions and those of any staff for whom he/she has responsibility.

Co-operate fully with the implementation of the Trust's Health and Safety arrangements, reporting any accidents/incidents/equipment defects to his/her manager, and maintaining a clean, uncluttered and safe environment for patients/clients, members of the public and staff.

Adhere at all times to all Trust policies/codes of conduct, including for example

Smoke Free policy

IT Security Policy and Code of Conduct

standards of attendance, appearance and behaviour

Contribute to ensuring the highest standards of environmental cleanliness within your designated area of work.

Co-operate fully with regard to Trust policies and procedures relating to infection prevention and control.

All employees of the Organisation are legally responsible for all records held, created or used as part of their business within the South Eastern H&SC Trust including patients/clients, corporate and administrative records whether paper-based or electronic and also including emails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information act 2000 the Environmental Information Regulations 2004, the General Data Protection Regulations (GDPR) and the Data Protection Act 2018. Employees are required to be conversant with the South Eastern Health and Social Care policy and procedures on records management and to seek advice if in doubt.

Take responsibility for his/her own ongoing learning and development, in order to maximise his/her potential and continue to meet the demands of the post.

Represent the Trust’s commitment to providing the highest possible standard of service to patients/clients and members of the public, by treating all those with whom he/she comes into contact in the course of work, in a pleasant, courteous and respectful manner.

This Job Description will be subject to review in the light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time.

It is a standard condition that all Trust staff may be required to serve at any location within the Trust's area, as needs of the service demand.

eHealth

The South Eastern Health & Social Care Trust has invested in eHealth to deliver better, faster, safer care to our community and is committed to supporting staff to utilise associated information systems that directly and indirectly inform care. Trust staff are therefore required to commit sufficient time to ensure that they acquire and/or retain the core technology skills required to support their role.

Personal and Public Involvement (PPI)

Staff members are expected to involve patients, clients, carers and the wider community were relevant, in developing, planning and delivering our services in a meaningful and effective way, as part of the Trust’s ongoing commitment to Personal and Public Involvement (PPI).

Please use the link below to access the PPI standards leaflet for further information. PPI_leaflet.pdf (hscni.net)

PERSONNEL SPECIFICATION

JOB TITLE AND BAND Support Services, Bank Band 2

DEPARTMENT / DIRECTORATE Nursing & Midwifery and support services

SALARY Band 2

HOURS as and when required

Ref: 55731220

Notes to applicants

You must clearly demonstrate on your application form under each question, how you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria.

Shortlisting will be carried out on the basis of the essential criteria set out in Section 1 below, using the information provided by you on your application form. Please note the Trust reserves the right to use any desirable criteria outlined in Section 3 at shortlisting. You must clearly demonstrate on your application form how you meet the desirable criteria.

Proof of qualifications and/or professional registration will be required if an offer of employment is made – if you are unable to provide this, the offer may be withdrawn.

ESSENTIAL CRITERIA

SECTION 1: The following are ESSENTIAL criteria which will initially be measured at shortlisting stage although may also be further explored during the interview/selection stage. You should therefore make it clear on your application form whether or not you meet these criteria. Failure to do so may result in you not being shortlisted. The stage in the process when the criteria will be measured is stated below.

Factor

Criteria

Method of Assessment

Experience

N/A

Qualifications/ Registration

N/A

SECTION 2: The following are ESSENTIAL criteria which will be measured during the interview/ selection stage:

Skills / Abilities

Basic numeracy & literary skills such as the ability to read write and follow written instructions.

Ability to use initiative

Manual dexterity

Interview / Test

DESIRABLE CRITERIA

SECTION 3: These will ONLY be used where it is necessary to introduce additional job related criteria to ensure files are manageable. You should therefore make it clear on your application form how you meet these criteria. Failure to do so may result in you not being shortlisted

Factor

Criteria

Method of Assessment

Qualifications

Hold a current full driving licence with Category B/B1 valid for use in the UK.

Shortlisting by Application Form

As part of the Recruitment & Selection process it may be necessary for the Trust to carry out an Enhanced Disclosure Check through Access NI before any appointment to this post can be confirmed.

To access a copy of the Access NI Code of Practice, please Click here

The South Eastern Health & Social Care Trust has guidance on the Recruitment of People with Criminal Convictions. To access a copy of this guidance, please Click Here

Protecting and using your information

To access a copy of the Trust’s Data Protection Policy Statement,

Click Here

THE TRUST IS AN EQUAL OPPORTUNITIES EMPLOYER

Successful applicants

may be required to attend for a Health Assessment

can expect to be placed at the minimum point of the pay scale, although a higher starting salary, within the range of the pay band may be available if the person appointed has experience relevant & equivalent to the post. Request for recognition of previous service with non-direct NHS/HSC organisations towards starting salary and incremental credit must be made via the Retained Recruitment team within 3 months from commencement of employment. Requests made after 3 months will not be considered. If the successful candidate is an existing HSC employee moving to a higher band, AfC Pay on Promotion will apply.

are able to request Flexible Working from the 1st day of their employment. A number of flexible working provisions are offered by all HSC Organisations including Full-time working, Fixed working patterns, Part-time working, Flexi-time, Compressed/elongated hours, Average hours working patterns, Term-time working, Job-share or Homeworking for some or all of the working pattern, depending on the role being undertaken. Successful applicants are encouraged to discuss with their manager what Flexible Working provisions may be available in the role they are taking up, prior to commencing employment, to help them achieve a positive Work/Life Balance

All staff are expected to display the HSC Values at all times