Support Service Secretary

Job overview

We are seeking a dedicated, organised, and motivated Band 3 Support Secretary to join our North East Outreach team, working 15 hours per week (Tuesday and Wednesday), to cover maternity leave for 12 months.

Our service provides specialist community support for deaf children, young people, and their families across the North of England. With outreach teams based in York, Newcastle, and Manchester, we are a passionate and innovative team committed to delivering high-quality, person-centred care. We actively encourage creativity and new ideas to help us continually improve the services we provide.

As the successful candidate, you will become a valued member of a multidisciplinary team that includes Specialist Deaf Outreach Workers, Psychologists, Social Workers, Mental Health Nurses, Consultant Psychiatrists, British Sign Language Interpreters, and Managers. You will play an important role in supporting the smooth day-to-day running of the service and helping the team deliver excellent care to children and families.

Our team is made up of both deaf and hearing staff members. Therefore, candidates who do not already hold a British Sign Language (BSL) qualification will be offered the opportunity to undertake BSL training. We are looking for someone who is enthusiastic, proactive, and able to work both independently and as part of a team. You should be confident using your own initiative, managing a varied workload, and recognising when to seek advice or support.

Main duties of the job

This is an excellent opportunity for an organised and enthusiastic individual to join a supportive and friendly team that is committed to making a positive difference to the lives of deaf children and their families.

The post holder will provide comprehensive administrative and secretarial support to the multidisciplinary team, including:

• Monitoring and managing team email inboxes.
• Processing and actioning incoming post, including maintaining tracking spreadsheets where required.
• Responding to email requests, producing correspondence, reports, and liaising with external professionals.
• Answering telephone calls and responding to enquiries in a professional and timely manner.
• Attending multidisciplinary team (MDT) meetings, taking accurate minutes, and maintaining action logs.
• Managing diaries and coordinating appointments as required.
• Undertaking general office duties and maintaining administrative systems.
• Monitoring and ordering office supplies and administrative stock.
• Processing referrals and recording clinical information on the electronic patient record system.
• Supporting the team to ensure administrative processes are completed efficiently and in line with service standards.

Detailed job description and main responsibilities

We recruit people based on their values and qualifications (where required) and believe that their lived experience is an advantage, this means that together we are as diverse as the communities we care for. Simply put, when we employ caring people who act with integrity and have the right skills, we can give those with mental health challenges, learning disabilities and neurodiversity high-quality care and support to live fulfilling lives, and make our staff feel purposeful, happy and valued.

All our information is available in accessible formats. Please contact the Recruitment team recruitment.lypft@nhs.net

Attached to this advert is our candidates guide to values-based recruitment and supporting guidance on how to make a successful application.

If you require a reasonable adjustment, please contact the Recruitment Team or see the attached candidate guide to reasonable adjustments.

To find out more about the key responsibilities and the specific skills and experience you’ll need, look at the Job Description & Person Specification attachments under the Supporting Documents heading.

So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the Candidate Guide to Values Based Recruitment. This document provides you with information to help you apply.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.