Support Secretary - Primary Care Mental Health Service

Job details

• Job reference: 249552
• Salary: Band 3 (£29,103 - £31,409)
• Job closing date: 14/06/2026
• Job Type: Administrative Services
• Location: Eastwood Health and Care Centre
• Employment type: Fixed-term
• Hours Per Week: 15
• Job posted date: 04/06/2026
• Employer (NHS Board): NHS Greater Glasgow & Clyde
• Department: Primary Care Mental Health Service

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

A Support Secretary providing high‑quality secretarial and administrative support to medical staff within Adult Primary Care Mental Health Services. The role requires managing your own workload, responding to enquiries, and ensuring the smooth and efficient delivery of patient‑related administration.

Band 2 roles are not eligible for sponsorship under the Skilled Worker or Health and Care Worker visa routes.

All other roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.

Duration, Location, and Working Pattern:

Part-time, Fixed-term

Base location -Eastwood

Shift Pattern - Monday, 9 am-5 pm - Friday, 9 am-5 pm

Key responsibilities:

• Audio typing of clinic letters, discharge summaries, reports, appointment letters and general correspondence using Winscribe.
• Managing enquiries via telephone and face‑to‑face from staff, patients, relatives, carers and external agencies, prioritising appropriately.
• Maintaining patient data on departmental databases and hospital systems.
• Updating waiting lists, including processing referrals, adding patients to lists and booking appointments.
• General administrative duties such as filing, scanning reports and supporting role cover when required.
• Working independently within defined protocols, with guidance available from a supervisor or line manager.

Audio typing of clinic letters, discharge summaries, reports, appointment letters and general correspondence using Winscribe.

Managing enquiries via telephone and face‑to‑face from staff, patients, relatives, carers and external agencies, prioritising appropriately.

Maintaining patient data on departmental databases and hospital systems.

Updating waiting lists, including processing referrals, adding patients to lists and booking appointments.

General administrative duties such as filing, scanning reports and supporting role cover when required.

Working independently within defined protocols, with guidance available from a supervisor or line manager.

Knowledge, training, qualifications and/or experience required to do the job:

• Understanding of NHS GGC policies, including Health & Safety, GDPR and Confidentiality.
• Ability to work on own initiative after induction and on‑the‑job training.
• Participation in a Personal Development Plan.
• Awareness of secondment requirements for internal and external applicants.

Understanding of NHS GGC policies, including Health & Safety, GDPR and Confidentiality.

Ability to work on own initiative after induction and on‑the‑job training.

Participation in a Personal Development Plan.

Awareness of secondment requirements for internal and external applicants.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:

Janice Hughes, Acting Business Manager - Janice.Hughes2@nhs.scot - 07816182795

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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