Support Medical Secretary – Diabetes & Endocrinology

Job overview

Would you like to work as part of a team that works well together, always there to help each other and create the best patient experience that you can?  If the answer is yes, then we would love to hear from you!

A fabulous new opportunity for a Support Secretary for Diabetes & Endocrinology has arisen within the Medicine Division at Lancashire Teaching Hospitals based at Preston Royal Hospital.

You will be a member of a team of support medical secretaries providing secretarial and administrative support to consultants, junior medical staff and any other staff.  You will support the efficient channelling of communication between medical staff, GPs, patients, relatives, members of the public and other disciplines within the Trust.

Main duties of the job

You will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.

You will be expected to cover aspects of the medical secretary's team leader role during periods of absence, as required by the service.

Detailed job description and main responsibilities

• 📞 Be the point of contact for all day-to-day inquiries, referring where necessary to more senior staff.
• 🗂️ Provide administrative and secretarial support to consultants junior medics.
• 👩‍⚕️ You will often be the first point of contact for patients and clinicians and will be expected to work independently using your own initiative with minimal direct supervision.
• 📅 Accurate maintenance of an electronic diary with effective communication of diary commitments.
• ⏳ Chase progress on all issues with appropriate manager on behalf of the specialty and when necessary to ensure that deadlines are met.
• 🗃️ Maintain efficient and effective administrative systems including bring forward, and message taking.
• 🤝 Provide secretarial and administrative support when other members of the team are absent.
• 💻 Use databases and computer packages where appropriate to initiate and maintain records and generate statistics for analytical purposes.
• 📝 Accurately transcribe correspondence and reports by touch typing from audio dictation using knowledge of medical terminology. Daily use of TPRO (digital dictation).