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Job requirements
Essential
46 listedRequirements the employer expects applicants to meet.
- Skills
Excellent organisational skills with the ability to work both independently and as part of a team.
- Skills
Must have effective supervisory skills, be highly motivated and lead by example to motivate other team members.
- Skills
Prioritise own workload and that of the team, work under pressure, multi-task and be aware of, and achieve, time deadlines.
- Skills
An ability to train staff, including temporary staff, as required and to monitor progress on a continuing basis.
- Skills
Highly developed interpersonal skills with the ability to exchange confidential, sensitive or contentious information clearly and effectively at all levels, i.e. patients, relatives, colleagues and health professionals, within the Trust and externally.
- Skills
An ability to exercise judgement when dealing with patient enquiries to evaluate the situation and resolve problems.
- Skills
The ability to cope with the sometimes distressing and emotional nature of the work when dealing with situations requiring sensitivity involving colleagues, patients and their families.
- Skills
To be adaptable and flexible.
- Skills
Must be tactful and diplomatic.
- Skills
Knowledge and experience of using a Patient Administration system.
- Skills
The ability to affectively facilitate a team of clerical staff to deliver against deadlines.
- Knowledge
An ability to effectively implement, and reinforce where necessary, Trust policies, hospital practices and procedures associated with the role of the office manager which require specialist knowledge.
- Knowledge
An ability to provide non-clinical advice and information to colleagues, patients and their families.
- Knowledge
Appreciation of clinical/operational areas that the service area interacts with.
- Knowledge
Application of data protection and copyright laws and their effects on the service.
- Knowledge
Appreciation of the aims and application of standards of care e.g. Patient Advice and Liaison Service (PALS).
- Knowledge
An understanding of the relationship and impact on the service of a range of IT applications e.g. PAS.
- Experience
Experience at supervisory/senior level in a health care environment.
- Experience
A well developed understanding and knowledge of office based procedures/ systems gained over a significant period to enable implementation and appropriate training of the clerical team.
- Experience
Interpretation and analysis of reports, databases and spreadsheet information.
- Experience
Well developed knowledge and experience of using a variety of IT applications in a Windows based environment.
- Experience
Working in a customer focussed environment.
- Qualifications
GCSE (or equivalent) English Language and Mathematics grade C or above.
- Core Behaviours and Skills
The post-holder will be expected to be diplomatic, self-motivated and enthusiastic with a professional attitude.
- Core Behaviours and Skills
The post-holder will be expected to be a good team player, with the ability to work flexibly in a diverse and demanding environment to meet the evolving needs of the department.
- Core Behaviours and Skills
To support and guide their team, including the development of an induction programme for new members of staff.
- Core Behaviours and Skills
To provide a high standard confidential, effective and accurate administration service.
- Core Behaviours and Skills
Communicate sensitively and effectively with patients, relatives, colleagues and all other healthcare professionals.
- Core Behaviours and Skills
Respect the working environment, to be responsible for ones own acts and omissions in relation to Health & Safety.
- Core Behaviours and Skills
Responsible for appropriate use of equipment within the working environment.
- Core Behaviours and Skills
A willingness to undergo all training requirements necessary for the post
- Core Knowledge and Understanding
The post-holder to possess a good standard of written and spoken English.
- Core Knowledge and Understanding
Basic computer literacy and willingness to further computer skills.
- Core Knowledge and Understanding
A willingness to understand all policies and procedures governing the Trust's approach and delivery to Patient Administration.
- Evidence Table Criteria (Qualifications, Experience and Other)
Good Basic Standard of Education demonstrating excellent communication skills and numeracy.
- Evidence Table Criteria (Qualifications, Experience and Other)
Minimum of 5 GCSE, NVQ or the equivalent qualifications.
- Evidence Table Criteria (Qualifications, Experience and Other)
A willingness to undergo training to carry out the job.
- Evidence Table Criteria (Qualifications, Experience and Other)
Awareness of the NHS Plan and Modernisation Plans.
- Evidence Table Criteria (Qualifications, Experience and Other)
Understanding of the Outpatient Management Policy and other policies in use at the Trust.
- Evidence Table Criteria (Qualifications, Experience and Other)
Fair, honest and consistent in their approach.
- Evidence Table Criteria (Qualifications, Experience and Other)
Diplomatic, self-motivated and enthusiastic with a professional attitude.
- Evidence Table Criteria (Qualifications, Experience and Other)
Communicate sensitively and effectively.
- Evidence Table Criteria (Qualifications, Experience and Other)
A good team player, with the ability to work flexibly in a diverse and demanding environment.
- Evidence Table Criteria (Qualifications, Experience and Other)
Demonstrate the ability to work within local guidelines for
- Evidence Table Criteria (Qualifications, Experience and Other)
Standard Keyboard Skills
- Evidence Table Criteria (Qualifications, Experience and Other)
Ability to use the Trust's Patient Administration system.
Desirable
Not listed in the available specification.
Job summary
Ready to lead, inspire and make a real difference to the patient experience? This is an exciting opportunity to take on a key leadership role within the Ophthalmology Service, part of the Head & Neck Clinical Service Unit (CSU) within the Trust. As Supervisor, you will lead and support a dedicated Administrative and Clerical team, overseeing the cash-up team and clerical officers to ensure the smooth and efficient running of daily services. Working closely with the Assistant Patient Services Co-ordinator and Patient Services Co-ordinator, you will play a vital role in maintaining high standards of service delivery and ensuring patients receive a positive, efficient and welcoming experience. We are looking for an organised, proactive and approachable individual with excellent communication skills, the confidence to make decisions and the ability to motivate and support colleagues in a busy healthcare environment. If you thrive on leading a team, tackling challenges and making a meaningful difference to patient care, this is an excellent opportunity to grow your leadership skills and help shape a high-performing service where teamwork, compassion and continuous improvement are at the heart of everything we do.
Main duties of the job
We are looking for a motivated and resilient individual who brings a high level of personal commitment, sound logical reasoning, and a proactive approach to problem-solving. You'll be someone who thrives under pressure, is equally comfortable working independently or as part of a team, and who takes genuine pride in finding the right solution for patients and colleagues alike. The ability to prioritise effectively, work with autonomy, and adapt to the fast-paced demands of a busy outpatient environment will be key to your success in this role. As the first point of management for the Administrative and Clerical team, you'll provide hands-on supervision and meaningful support to the APSCs across the outpatient service. Strong interpersonal and communication skills are essential as is a heartfelt commitment to delivering high-quality, patient-centred care. Please see the attached job description for further information about this vacancy.
About us
The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time. Our vision is to provide the highest quality specialist and integrated care. We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page. Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.
Details
- Date posted: 14 October 2026
- Pay scheme: Agenda for change
- Band: Band 3
- Salary: £25,760 to £27,476 a year
- Contract: Permanent
- Working pattern: Full-time
- Reference number: 002357
- Job locations: St James’s University Hospital, Leeds, West Yorkshire, LS9 7TF, United Kingdom
Job responsibilities
For questions about this job, contact:
Name: Anna Kopaka Position: Assistant Patient Services Coordinator (APSC) Email: anna.kopacka@nhs.net Phone number: 0113 206 5958 Shortlisting Date: Week Commencing 02/11/26 Interview Date: Week Commencing 09/11/26
Please Note: All salaries listed reflect the pay for full time roles. Any part time roles will be pro rata.
Job Summary
Ready to lead, inspire and make a real difference to the patient experience? This is an exciting opportunity to take on a key leadership role within the Ophthalmology Service, part of the Head & Neck Clinical Service Unit (CSU) within the Trust. As Supervisor, you will lead and support a dedicated Administrative and Clerical team, overseeing the cash-up team and clerical officers to ensure the smooth and efficient running of daily services. Working closely with the Assistant Patient Services Co-ordinator and Patient Services Co-ordinator, you will play a vital role in maintaining high standards of service delivery and ensuring patients receive a positive, efficient and welcoming experience.
We are looking for an organised, proactive and approachable individual with excellent communication skills, the confidence to make decisions and the ability to motivate and support colleagues in a busy healthcare environment. If you thrive on leading a team, tackling challenges and making a meaningful difference to patient care, this is an excellent opportunity to grow your leadership skills and help shape a high-performing service where teamwork, compassion and continuous improvement are at the heart of everything we do.
Why you should join our Team
The Ophthalmology Service is a friendly, forward-thinking team united by a genuine commitment to improving the lives of the patients we serve. As the largest provider of specialist Ophthalmology services in Yorkshire, we are a department that takes real pride in the standard of care we deliver — and that same dedication extends to how we look after our own people. You'll be joining a supportive, close-knit team where colleagues go out of their way to help one another, and where your contribution is recognised and valued.
Working within the Head & Neck CSU at St James's University Hospital, you'll be part of one of the most respected and ambitious Ophthalmology departments in the North of England. We serve a diverse and wide-reaching patient community spanning Leeds, Yorkshire, and beyond — meaning the work you do every day has a real and meaningful impact. We are committed to professional development, fostering a culture where people are encouraged to grow, take ownership, and build fulfilling careers. If you're looking for a role where you can lead with purpose, work alongside passionate professionals, and make a genuine difference to patients and colleagues alike — this is the team for you.
What you will bring to the role
We are looking for a motivated and resilient individual who brings a high level of personal commitment, sound logical reasoning, and a proactive approach to problem-solving. You'll be someone who thrives under pressure, is equally comfortable working independently or as part of a team, and who takes genuine pride in finding the right solution for patients and colleagues alike. The ability to prioritise effectively, work with autonomy, and adapt to the fast-paced demands of a busy outpatient environment will be key to your success in this role.
As the first point of management for the Administrative and Clerical team, you'll provide hands-on supervision and meaningful support to the APSCs across the outpatient service. Strong interpersonal and communication skills are essential — as is a heartfelt commitment to delivering high-quality, patient-centred care.
Please see the attached job description for further information about this vacancy.
About Leeds Teaching Hospital NHS Trust
Our Trust values
The Leeds Way is working together to support each other and deliver the best possible care to patients.
We are….
Responsible Open and Honest One Team Kind
Our Trust priorities
Our purpose: Excellent, safe and sustainable care for every patient every time
Our priorities:
People Improvement and Innovation Partnerships Outcomes
To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.
We reserve the right to close this advert early if we receive a high number of suitable applications.
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Applying for this NHS job
This advert is for Supervisor - Outpatients (XN03) with Leeds Teaching Hospitals NHS Trust in Leeds, England. It is listed as a Band 3 Supervisor (discipline unspecified) role. The advertised salary is £25760.00 to £27476.00. The contract type is Permanent. The application deadline is 28 Oct 2026.
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