Substantive Healthcare Assistant

Job summary

This is the perfect opportunity to be part of a diverse team providing assessment, diagnostics, diagnosis, treatment, advice, and referrals.

As a UTC HCA you will be considered a key person in day-to-day clinical tasks within the department, without you the UTC would not function efficiently.

The shifts available are 8pm-6am shifts, on a 20 or 30 hour a week contract.

You will be working as part of a team within your sphere of competency in adiverse, multi-skilled teamthat includes GPs, Advanced Practitioners, Physician Associates, Paediatric ANPs, Emergency Practitioners and Live Well Coaches.

On each shift you will be expected to work with the shift lead. Together you will perform ECGs, Venepuncture and Cannulation, Urinalysis, Plaster of Paris, Dressings, department audits and a range of other tasks.

With links to both VTS and Greenwich University, you will have access to a range of CPD courses and opportunities to progress your career. We work closely with the ICS, ICB, Local Trust and various other local shareholders to provide opportunities tolearn, innovate and contribute new ideas.

It will also be a requirement to support the services Out of Hours Home Visiting service. This will require you to have a valid driving license in order to drive our company Out of Hours Service cars with the treating clinician to the patients home.

Main duties of the job

This is a genuine opportunity to be a part of something new and exciting in South-East London, with a real opportunity for personal growth and to influence Urgent Care in your area. We are looking forfull and part timeHCAs on apermanent salaried basis.The service is 365 days per year, 7 days a week meaning shifts are available 24/7.

Your duties will include:

- To work with shift leadership

- Effectively carry out clinical tasks, providing safe and efficient care.

- To perform diagnostics including ECGs, bloods, and urinalysis.

- To perform clinical skills including Plaster of Paris and Dressing application.

- To provide reassurance to patients, families, and carers.

- Follow diagnostic pathways.

- Effective communication with a range of inter-professional teams.

- Contribute to specific care guidelines and standards supporting the care of patients across the health economy.

- To implement Health and Safety and Risk Management appropriate to area of work

- To deliver aspects of the Clinical Governance Agenda, following the direction of the Clinical Leadership.

- Contribute to and manage various elements of auditing in the UTC.

- Provide immediate life support.

This role is open to those seeking bank or salaried positions, on a part time or full time basis

About us

Greenwich Health is the GP Federation for the Greenwich Borough. This means we reinvest all our surplus into developing our staff, our organisation and to support our GP Practices in being sustainable for the future. We are committed to providing quality of care to our patients whilst building resilience for General Practice and providing services and programmes of work to deliver care at scale to the Greenwich Population. This role will be part of an exciting opportunity to work with leading specialists in the creation of an innovative new Urgent Treatment Centre.

Why work for Greenwich Health?

- We are local organisation owned by our local GP Practices we care what happens in Greenwich and want to make a difference to our patients and our partners

- We offer competitive benefits including:

o NHS Pension

o Occupational sickness pay entitlement

o Counselling services

o Electric Vehicle Salary Sacrifice Scheme

o Cycle to Work Scheme

o Benenden Healthcare

- We have a track record for developing individuals in their careers.

- Through our partnerships in our local healthcare environment, we can develop shared posts for example, with the hospital trust and our GP practices.

- We are linked to the local VTS and have support from Greenwich University to develop specific learning and development pathways.

- You will have ongoing support and mentorship.

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Details

• Date posted: 14 August 2026
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £24,475 to £27,985 a year
• Contract: Bank
• Working pattern: Flexible working
• Reference number: U0055-26-0089
• Job locations: 25 John Wilson Street, London, SE18 6PZ, United Kingdom, Queen Elizabeth Hospital Nhs Trust, Stadium Road, London, SE18 4QH, United Kingdom

Job responsibilities

This is a genuine opportunity to be a part of something new and exciting in South-East London, with a real opportunity for personal growth and to influence Urgent Care in your area. We are looking forfull and part timeHCAs on apermanent salaried basis.The service is 365 days per year, 7 days a week which means that shifts are available 24/7.

- Up-to-date Basic Life Support Certification in Adult and Paediatric

- Up to date Mandatory Statutory Training

- Team player, able to follow instruction and guidance from clinical seniors

- Can demonstrate the Organisational values.

- Ability to work well under pressure

- Ability to handle/manage difficult situations

- Excellent communication skills

- Be able to use tools such as NEWS scores in the assessment of patients

Principal duties and responsibilities

Communication and Relationship Skills

- Demonstrate excellent communication skills when working with the internal team as well as external partners, particularly our practices and the hospital trust.

- Able to identify and take into consideration barriers to understanding and employs appropriate methods to ensure effective communication particularly where barriers are clinical in nature.

- Provide emotional support to patients and carers

- Be aware of the procedures to follow if concerned regarding the protection of children.

- Ensure compliance with policies, procedures and clinical guidelines for self and others.

- Hold good relationship building skills to develop strong relationships with key individuals within practices and the local healthcare system

Analytical and Judgmental Skills

- Implement care plans as prescribed.

- Be responsible for monitoring health, safety and security of self, the team and others and promote best practice in the clinical area.

- Identify clinical issues and incidents within the service that reduce the quality of care within the specialist service bringing any issues to the attention of the management team.

- Take part in activities to counter these to ensure the delivery of safe and effective care.

- Ensure that high standards of care are given and maintained and act when standards are not being met.

Planning and Organisational Skills

- Plan, organise and prioritise own daily workload.

- Recognise, prevent, and diffuse potential areas of conflict and where required take a key role in the management of the outcome.

- To exercise good personal time management, punctuality, and consistent reliable attendance.

Physical Skills

- Demonstrate competence in the use of all clinical equipment used in the overall care of patients within the scope of service.

- Demonstrate competence in diagnostic skills such as ECGs and venepuncture/cannulation.

- Demonstrate clinical treatment skills such as Plaster of Paris and Dressings.

- Have competent computer / keyboard skills including ability to utilise software programmes required to provide the service.

Out of Hours Service Support

- Monitor the referrals of patients into the out of hours home visiting service on our CLEO clinical system

- Liaise with the assigned treating clinician to plan in the visit to the patient in line with service KPI requirements.

- Ensure the secure handling of drugs and clinical equipment recording usage appropriately.

- Complete vehicle logs, reporting any discrepancies to the lead driver

- Report any vehicle issues to the lead driver for investigation and resolution.

- Support the treating clinician with chaperoning

- Support the treating clinicians if they need support

Patient/Client Care

- Establish effective communication with patients and carers / relatives.

- Ensure that appropriate action is taken to protect vulnerable patients and that they can access/receive the appropriate care.

- Promote peoples equality, diversity, and rights.

- Identify clinical issues and incidents within the service that reduce the quality of care bringing any issues to the attention of the Clinical Lead.

- The post holder is responsible for always ensuring the safety of patients and promoting a safety culture through the effective management of risk.