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Job requirements
Essential
19 listedRequirements the employer expects applicants to meet.
- Other
Able to work flexibly across Trust sites or agile working arrangements where required.
- Other
Able to work proactively, on own initiative and with minimal day-to-day supervision.
- Other
Able to work to strict deadlines and prioritise workload.
- Skills
Ability to use Learning Management Systems to maintain data quality, manage training records, generate routine reports and support users.
- Skills
Ability to organise and co-ordinate training programme activity, manage competing deadlines and provide accurate information for compliance and governance reporting.
- Skills
Ability to analyse, validate and present straightforward data clearly.
- Skills
Competent to intermediate user of Microsoft 365 applications, including Outlook, Word, Excel, Teams and SharePoint.
- Skills
Excellent problem-solving skills and ability to work innovatively within agreed procedures.
- Knowledge
Understanding of the purpose and operation of Learning Management Systems and their role in supporting training administration, learner records, compliance monitoring and reporting.
- Knowledge
Understanding of the importance of statutory and mandatory training compliance in supporting safe and effective services, workforce assurance, governance reporting and regulatory requirements.
- Knowledge
Understanding of electronic records management, data quality, confidentiality, information governance and data protection requirements.
- Knowledge
Working knowledge of Microsoft 365 applications and their use in administrative, communication and reporting functions.
- Experience
Experience using Learning Management Systems or other digital learning platforms to administer training, maintain learner records, monitor compliance and produce routine reports.
- Experience
Experience co-ordinating training programmes, course schedules or learning activities, including maintaining accurate records and supporting reporting requirements.
- Experience
Experience producing routine reports and management information from digital systems.
- Experience
Experience maintaining databases, electronic records and audit trails.
- Experience
Experience in an administrative or co-ordinator role.
- Experience
Experience handling enquiries from a range of stakeholders and providing clear customer service.
- Qualifications
NVQ Level 3 Business Administration or equivalent experience.
Desirable
13 listedAdditional qualities the employer would prefer.
- Other
Ability to support colleagues with people and learning self-service guidance.
- Skills
Intermediate to advanced Excel, data analysis or reporting skills.
- Skills
Ability to troubleshoot user issues within ESR OLM or related workforce learning systems.
- Skills
Ability to support process improvement, user guidance and digital self-service development.
- Knowledge
Knowledge of ESR Oracle Learning Management (OLM) and its use in managing training records, compliance monitoring and reporting.
- Knowledge
Knowledge of NHS statutory and mandatory training requirements, the Core Skills Training Framework (CSTF), National Mandatory Skills Framework or equivalent national training standards.
- Knowledge
Understanding of NHS workforce systems, compliance reporting, governance reporting and regulatory assurance requirements.
- Experience
Experience administering ESR Oracle Learning Management (OLM) or equivalent NHS workforce and learning systems.
- Experience
Experience supporting statutory and mandatory training administration within an NHS setting.
- Experience
Experience using ESR reporting tools, compliance reports and learner record administration.
- Experience
Experience supporting digital process improvements within workforce education or training services.
- Qualifications
Project support, quality improvement or customer service qualification.
- Qualifications
IT and data analysis qualification.
Job overview
The Statutory and Mandatory Training Team at Norfolk and Suffolk NHS Foundation Trust is seeking an experienced and knowledgeable Statutory & Mandatory Training Co-ordinator to support a significant period of change and development within the Trust's statutory and mandatory training provision.
Whilst this role includes the coordination and administration of statutory and mandatory training activity, we are specifically looking for an individual who already possesses substantial experience of NHS statutory and mandatory training, ESR and Oracle Learning Management (OLM) administration. The successful candidate will be expected to use this specialist knowledge from day one, supporting the maintenance of training compliance, administration of learning records, implementation of national learning requirements and the ongoing development of ESR and learning management processes.
Working closely with the Statutory & Mandatory Training Lead, the post holder will play a key role in supporting the Trust's transition to the forthcoming National Mandatory Skills Framework, managing complex learning administration processes, supporting compliance reporting and providing expert guidance to staff and managers on statutory and mandatory training requirements.
This is an excellent opportunity for an individual with existing NHS workforce learning, ESR OLM
Main duties of the job
Provide specialist administrative support for the Trust's statutory and mandatory training function, ensuring training records, compliance data and learning assignments are accurately maintained within ESR and Oracle Learning Management (OLM).
Lead on the administration and maintenance of statutory and mandatory learning profiles, competencies, learning assignments, events and attendance records, supporting the implementation of national and local training requirements.
Support the Trust's implementation of the forthcoming National Mandatory Skills Framework, including reviewing, updating and validating ESR learning profiles, compliance reports and associated training records.
Produce and analyse statutory and mandatory training compliance reports, identify data quality issues, investigate discrepancies and support services to improve compliance performance.
Act as a subject matter resource for ESR OLM, statutory and mandatory training administration and learning record management, providing guidance and support to managers, staff and colleagues.
Support the ongoing development of ESR OLM processes by working with colleagues to review current practices, simplify administrative procedures, share specialist knowledge, and implement improvements that enhance service efficiency and improve the end-user experience for staff and managers across the Trust.
Detailed job description and main responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.
Please note that this role does not meet the UKVI eligibility requirements for a skilled worker visa. The Trust will not be able to issue a Certificate of Sponsorship, so any successfully appointed candidate will need to maintain their own independent right to work for the duration of their role. If you require sponsorship and apply for this role, regrettably, your application will be withdrawn.
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Applying for this NHS job
This advert is for Statutory & Mandatory Training Co-ordinator with Norfolk and Suffolk NHS Foundation Trust in Norwich, England. It is listed as a Band 4 Coordinator (discipline unspecified) role. The advertised salary is £28,392 - £31,157 Gross per annum (pro rata). The contract type is 6 months (Fixed Term). The application deadline is 15 Nov 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (30 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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