Staff Nurse – Physical Health Community Services

Job overview

We are looking to recruit a Band 6 Clinical Nurse Advisor based at Bath Road in Reading. With a genuine passion for improving patient care, you will be an enthusiastic and experienced registered nurse. With the drive and determination to make our team excel, you will have excellent communication and people skills and be persuasive and motivational when collaborating with our integrated teams. Responsible for ensuring that our service delivers its optimum performance, you will work to achieve a seamless service. Driven to improve patient experience, you will be part of the triage team assessing referrals in a timely manner and signposting to other teams and services delivering care needs. Your energy and drive will be rewarded with the support of a dedicated team that strives to create a warm and progressive environment in providing outstanding care for our patients.

Main duties of the job

• Provide clinical support, assistance, and professionals expertise to all callers to the Community Nursing Triage Telephone Support. This will range from signposting the referral to the appropriate service, making a direct referral, or offering advice.
• Work in conjunction with administrative support staff to provide high quality, clinical triage using knowledge, skills, critical thinking, and professional judgement
• Control and manage calls effectively by using skilled questioning, active listening and excellent verbal communication skills in a calm, professional manner.
• Possess the ability to prioritise tasks, cases, and situations appropriately to ensure effective delivery of services during periods of high demand.
• Possess relevant clinical skills to be able to visit urgent visits in the patient’s home, such as catheter care and end of life care.

Detailed job description and main responsibilities

The “must haves” for this role:

• Registered nurse with community experience.
• Car driver with ability and readiness to travel.
• Excellent communication skills with the ability to manage distressed patients or relatives over the phone.
• Ability to use own initiative and work autonomously.

For further information about the role, please see attached job description and person specification. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses given in your supporting statement genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.

In addition to explaining how you meet the person specification, you must complete your employment history for at least the last five years. Any experience, skills or responsibilities referenced in your supporting statement should be evidenced within your employment history. Applications that do not include sufficient employment history to support the experience claimed may not be shortlisted.

We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Stonewall Proud Employer, Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Laura Rayfield on 07767677076 or email: laura.rayfield@berkshire.nhs.uk who’ll be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.